1st Line IT Engineer
Location: Rotherham, South Yorkshire
Salary: £27,000- £32,000
DuoCall is looking for an experienced and customer-focused 1st Line IT Engineer to join our Service Desk team based in Rotherham. You will be the first point of contact for customer support requests, responsible for diagnosing and resolving 1st line issues, escalating where appropriate, and contributing to the stability and continuous improvement of both internal and customer environments.
Responsibilities:
Customer support for all 1st line technical issues, acting as the first point of contact via phone, email and ticketing system using Halo PSA
Log, manage, prioritize and update tickets accurately within the service desk system
Supporting customers with Microsoft 365, 3rd Party applications as well as other tools
Continually research, design and implement best practices across internal and managed customer environments