At Neptune, our spaces are designed to bring beauty, comfort and a sense of home to everyday living. From timeless furniture pieces to thoughtful design advice, we're here to help our customers create their dream homes - and it all begins with exceptional service.
Experience, qualification, and soft skills, have you got everything required to succeed in this opportunity Find out below.
We're looking for a warm and personable Senior Design Services Lead to join our superb team within our stunning Showroom in Bath on a permanent basis working 40 hours over 5 days of the week. You'll be someone who loves making people feel welcome, has exceptional customer service experience, an eye for interiors, and bring energy and organisation to everything you do.
What you'll be doing
As Senior Design Services Lead, you will be the central point for design-led services within your region, championing exceptional customer experiences at every stage. Acting as the key link between the central design support function and the Head of Design Stores, you will ensure a seamless, consistent approach to service delivery across all touchpoints. With a focus on service excellence, you lead by example, embedding best-in-class standards across both your hub store and wider area, while driving efficiency, collaboration, and operational rigour throughout the end-to-end journey of kitchen and home design projects, always placing the customer experience at the heart of everything you do.
Day to day, you'll:
* Lead performance across a regional design pipeline, converting opportunities into sales while protecting margin, quality, and customer trust
* Act as the go-to expert for kitchen and whole-home design services, ensuring consistency, technical excellence, and brand standards across all design stores
* Coach, support, and inspire Design Leads and Designers through clear direction, regular project reviews, and hands-on problem solving
* Champion world class customer experience while balancing commercial targets, operational efficiency, and flawless project delivery
* Bridge design stores and central design teams, stepping up for the Head of Design Stores when needed and helping shape the future of design services across the area
A little about you
You'll bring leadership experience within a design-led environment, confidently managing projects across multiple sites with strong organisation and attention to detail. Comfortable with Microsoft Office and project systems, you communicate clearly and collaborate effortlessly, adapting to changing priorities with a proactive, calm approach. Passionate about exceptional customer service, you contribute ideas that evolve our design services, while handling high-value projects, negotiations, and challenges with confidence, care, and professionalism. Our store is open 7 days of the week, so it's important that you have the flexibility to work during the week and weekends too.
What Benefits we can offer you
* Competitive salary
* Generous holiday allowance
* Purchased additional annual leave scheme
* Life assurance
* Company sick pay
* Enhanced maternity and paternity leave
* Cycle to work scheme
* Gym membership
* Generous Neptune new item and outlet discounts
* Perkbox: Wellbeing Hub and Retail Discounts Portal
* Your birthday day off
* Two paid volunteer days a year
* Day off if you become a Grandparent
* A week off to celebrate a life event
* Refer a friend scheme
* Long service holiday allowance increase
* Training Workshops
Across all locations, we stay united by our company values: Do The Right Thing, Do It Together, Aim High and Keep It Real.
We're an equal opportunities employer; our mission is to welcome everyone and create inclusive teams, with all colleagues and applicants afforded the same opportunities. We encourage everyone to join us and be themselves at work, in an environment that actively promotes equality, diversity and inclusion and where everyone's voices are heard.
Our Story
Founded in 1996 by friends John Sims-Hilditch and Giles Redman, Neptune design and make pieces for your whole home. Recognised for our exacting standards, design-led aesthetic and expert craftsmanship, we're perhaps most known for kitchens - with heirloom-worthy dressers not far behind. Neptune's trademark 'look' is British: refined, simple, sturdy, and with an almost obsessive attention to detail. We're also respected for our commitment to craft and quality. xkybehq Put simply, we make things we're proud of, and that are designed to last a lifetime.