Digital Experience Partner Salary: £47,917 plus excellent benefits Location: Letchworth Garden City Hybrid working: Two days per week in the office, three days from home Contract: 10-month fixed term contract covering parental leave Hours: 37 hours per week, Monday to Friday Are you looking to join a growing, values-led organisation with a clear social purpose? At SettleParadigm, we’re proud to be the largest housing group in the region, managing over 30,000 homes across Buckinghamshire, Bedfordshire, and Hertfordshire. Everything we do is about delivering excellent services, high quality homes, neighbourhoods we can be proud of and maximising number of new affordable homes we build. Through our merger we’ve brought together shared values, skills and ambition, so we can build more affordable homes and make an even bigger difference in the communities we serve If you're ready to grow your career in a supportive, inclusive environment while helping to shape stronger communities, we’d love to welcome you on our journey. Together, we’re building a better future. We are now looking for a creative Digital Experience Partner to join us on a fixed term contract covering parental leave. This is an exciting opportunity to play a key role in shaping our digital presence and delivering high quality digital experiences for our residents and colleagues. About the Role As a Digital Experience Partner, you will take ownership of digital delivery across our websites, customer portals and online journeys. You will lead the digital rebrand of SettleParadigm’s online assets, working closely with Communications, IT and external partners to ensure our new identity is delivered consistently and to a high standard. You will design, build and optimise websites using WordPress, create mock ups and prototypes, manage front end development and ensure accessibility and SEO best practice. You will also act as product owner for our customer portal, helping to improve user journeys and drive continuous improvement. This is a hands on role where you will manage your own workload, influence stakeholders and deliver high quality digital solutions from concept to launch. Key Responsibilities: Digital delivery Lead the end to end digital rebrand across all SettleParadigm digital channels Design, build and configure websites using WordPress and modern page builders Produce mock ups, prototypes and design assets Deliver front end development using HTML, CSS and JavaScript Ensure accessibility (WCAG 2.1 AA) and SEO best practice Customer experience and product ownership Define and improve customer journeys across digital platforms Act as product owner for the customer portal environment Support seamless onboarding of users between portal platforms Project and stakeholder management Define project plans, timelines and deliverables Act as the main point of contact for digital delivery Manage external agencies and suppliers Translate business and resident needs into clear digital requirements Quality, testing and performance Lead testing and validation, including writing and executing test scripts Ensure all outputs are accurate, consistent and right first time Own digital performance reporting using tools such as Google Analytics and Hotjar Embed accessibility, SEO and digital best practice across all platforms Working knowledge of HTML, CSS and JavaScript Understanding of SEO best practice Knowledge of WCAG 2.1 AA accessibility standards Familiarity with analytics tools such as Google Analytics and Hotjar Strong attention to detail and commitment to high quality work Ability to analyse user behaviour and improve UX and UI Strong communication skills, able to explain technical concepts clearly Ability to manage workload independently Experience using Adobe Creative Suite or equivalent What We’re Looking For Must haves: Managing and developing websites using WordPress and modern page builders Delivering digital projects from concept to launch Working with stakeholders to gather requirements and deliver to tight deadlines Managing and designing customer facing portals or CMS platforms Nice to haves: Familiarity with AI tools to support digital delivery Knowledge of RESTful APIs or third party integrations Experience with email or text marketing platforms Experience migrating websites or digital platforms Experience delivering digital services in a housing or public sector environment Benefits At SettleParadigm, we believe in creating an environment where our people feel valued, supported, and inspired to grow. Our comprehensive benefits and rewards package reflects this commitment. annual salary: £ 47,917 excellent benefits 25 days holiday, increasing with service, plus Christmas closure and buy options Generous pension scheme – up to 9.5% employer contribution via salary sacrifice Family-friendly leave : Enhanced maternity, paternity, and adoption leave Health cash plan – claim up to £1,800 for everyday health costs (plus free kids’ cover) Life cover and income protection Flexible working – hybrid options, modern offices, free parking & EV charging And that’s just the beginning! We’re also thrilled to provide: Mental Health First Aiders available to support Car leasing via salary sacrifice (for permanent colleagues subject to conditions) Funded training, qualifications & apprenticeships 3 paid volunteering days in the local communities Peer-recognition rewards platform Paid professional subscription (one per year) Working Hours 37 hours per week, Monday - Friday. Our Commitment We are committed to creating an inclusive workforce, by reflecting and representing the diversity of the communities we serve. We would like to encourage applications from disadvantaged socio-economic backgrounds; people who identify as disabled, neurodiverse, members of the LGBTQ community and people from underrepresented groups. Accessibility and Adjustments We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required. Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a basic or enhanced Criminal Disclosure, which will be carried out when a conditional offer is made. Please ensure you fully answer the questions on the application form. Closing Date: 22/05/2026 We reserve the right to close this vacancy earlier than the closing date should we find a suitable candidate.