Work location: Remote (Commutable to Sheffield/Nottingham Office)
Salary: Up to £26,525
Shift: 10.00am-22.00pm, 4 on 4 off shift pattern (including weekends and bank holidays)
Must be eligible for SC (Must have lived in the UK for the past 5 years)
Littlefish is looking for a 24/7 Service Desk Engineer to join the Service Desk Team. This role is a home-based position on a 4 on 4 off shift pattern. You will be expected to come into the office once a month for team meetings and up to 6 weeks in-office training as required.
The successful candidate will provide effective technical support to Littlefish’s contract customers. The Service Desk Engineer will resolve desktop, laptop, printer, application issues, as well as performing network/server troubleshooting and administration.
Responsibilities
Reporting into the 24/7 Service Desk Team Leader, as a 24/7 Service Desk Engineer, you will:
* Provide effective technical support to Littlefish’s contract customers
* Resolve desktop, laptop, printer, application issues
* Perform network/server troubleshooting and administration
Requirements
We are looking for a candidate with:
* Previous experience within a 1st and 2nd line IT service desk or similar technical role
* Previous experience using ITSM case management software
* Previous experience using remote support tools to run diagnostics and troubleshooting
* Prior experience in troubleshooting and supporting Windows 10, Office 365 Admin Centre, Active Directory, Windows Server, Enterprise Networks
* Familiarity with MS Office Suite, Anti-Virus, Print, Mobile and Laptop/PC Hardware
What we offer
In return for your skills and experience, we offer:
* Referral Bonus – Earn £1000 when you refer a friend to join us
* Endless Learning – Get access to LinkedIn Learning with over 16,000 expert-led tutorials
* Healthcare Cash Plan – Includes online GP appointments, 24/7 access to qualified counsellors, and cashback on a range of general healthcare services
* Casual Dress Policy – Come as you are
* Company Pension Scheme – Plan for the future while living in the present
* Social Events – From team outings to company-wide celebrations, we know how to have fun
* 25 Days Annual Leave + Public Holidays – More time to relax and recharge
* Purchase & Sale of Annual Leave – Need extra days off? We’ve got you covered
At Littlefish, we aim to be somewhere everyone can be themselves. We are committed to encouraging a diverse and inclusive community where everyone, irrespective of who they are or their background, can feel equal and supported.
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