Job summary
Are you looking for a new challenge? Are you excited by the prospect of working in a fast-paced, innovative environment?
We are looking to fill the position of Emergency Department Assistant, a role which underpins the safe running and provision of care in our department. You will be responsible for the stocking, checking and maintenance of our key equipment ensuring we are ready for every eventuality. Working within a dedicated team to provide high standards of care you will be responsible for the environment aiding us to treat our patients promptly and safely.
If you are keen to engage within the Emergency Department, work as a team to improve the patient journey and be dedicated to ensuring we run as effectively as possibly this job is for you.
Main duties of the job
Main duties of the job
* To maintain a visible presence in the department, ready to respond to any requests.
* To take reasonable action in ensuring patients property is kept safe in accordance with internal policies and procedures.
* To escort and direct patients and relatives to other areas within the Emergency Department and the wider hospital, including transferring patients on trolleys and in wheelchairs.
* To assist clinical staff in ensuring patients needs are met.
* To assist in keeping the department, well stocked clean and tidy as per ward cleaning schedule.
* To ensure equipment, trolleys and wheelchairs are maintained in good clean condition and safe working order.
* To ensure clinical and storage areas are kept tidy and well stocked at all times.
* To assist trained staff in preparing for clinical assessment and/or treatment.
* To undertake any other duties as appropriate.
About us
Our purpose is simple - Putting Patients First. We are looking for exceptional colleagues who can help us achieve this.
Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.
The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester
Our workforce is over 7,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.
We are committed to recruiting the best people to work with us to achieve our Vision - working in partnership to provide the best healthcare for our communities, leading and supporting our teams to move 4ward. Our 4ward behaviours, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.
Our objectives are simple:
* Best services for local people
* Best experience of care and best outcomes for our patients
* Best use of resources
* Best people
Better never stops, and our Clinical Services Strategy provides a clear future vision for our Trust, our hospitals, our services and our role in the wider health and care system.
We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.
Details Date posted
02 June 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
£24,625 to £25,674 a year
Contract
Permanent
Working pattern
Part-time, Flexible working
Reference number
C9365-25-0502
Job locations
The Alexandra Hospital
Woodrow Drive
Redditch
Worcestershire
B987UB
Job description Job responsibilities
JOB PURPOSE:
To ensure an efficient and effective service in the Emergency Department by assisting in the delivery of personalised care of a high standard, to patients and their relatives/carers.
We expect commitment to the Trusts PRIDE values at all times. Below is an outline of the core duties you will be expected to undertake.
KEY RESPONSIBILITIES:
* To maintain a visible presence in the department, ready to respond to any requests.
* To maintain privacy and dignity of all patients at all times.
* To take reasonable action in ensuring patients property is kept safe in accordance with internal policies and procedures.
* To assist clinical staff in ensuring patients needs are met.
* To assist in keeping the department, well stocked clean and tidy as per ward cleaning schedule.
* To ensure equipment, trolleys and wheelchairs are maintained in good clean condition and safe working order.
* To ensure clinical and storage areas are kept tidy and well stocked at all times.
* To assist trained staff in preparing for clinical assessment and/or treatment.
* To undertake any other duties as appropriate
To undertake any other duties as appropriate.
Job description Job responsibilities
JOB PURPOSE:
To ensure an efficient and effective service in the Emergency Department by assisting in the delivery of personalised care of a high standard, to patients and their relatives/carers.
We expect commitment to the Trusts PRIDE values at all times. Below is an outline of the core duties you will be expected to undertake.
KEY RESPONSIBILITIES:
* To maintain a visible presence in the department, ready to respond to any requests.
* To maintain privacy and dignity of all patients at all times.
* To take reasonable action in ensuring patients property is kept safe in accordance with internal policies and procedures.
* To assist clinical staff in ensuring patients needs are met.
* To assist in keeping the department, well stocked clean and tidy as per ward cleaning schedule.
* To ensure equipment, trolleys and wheelchairs are maintained in good clean condition and safe working order.
* To ensure clinical and storage areas are kept tidy and well stocked at all times.
* To assist trained staff in preparing for clinical assessment and/or treatment.
* To undertake any other duties as appropriate
To undertake any other duties as appropriate.
Person Specification Qualifications Essential
* Good standard of literacy and numeracy, including good written and spoken English.
* Previous experience of customer contact work.
* Computer literacy
* Good communication skills, ensuring a kind, supportive, welcoming and respectful attitude is maintained at all times.
* Confident in working alone and as part of a team.
* Ability to prioritise workload.
* Previous experience of working in a fast paced, stressful environment.
Person Specification Qualifications Essential
* Good standard of literacy and numeracy, including good written and spoken English.
* Previous experience of customer contact work.
* Computer literacy
* Good communication skills, ensuring a kind, supportive, welcoming and respectful attitude is maintained at all times.
* Confident in working alone and as part of a team.
* Ability to prioritise workload.
* Previous experience of working in a fast paced, stressful environment.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name
Worcestershire Acute Hospitals NHS Trust
Address
The Alexandra Hospital
Woodrow Drive
Redditch
Worcestershire
B987UB
Employer's website
https://www.worcsacute.nhs.uk/ (Opens in a new tab)
Employer details Employer name
Worcestershire Acute Hospitals NHS Trust
Address
The Alexandra Hospital
Woodrow Drive
Redditch
Worcestershire
B987UB
Employer's website
https://www.worcsacute.nhs.uk/ (Opens in a new tab)
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