At Rethink Mental Illness, we believe everyone deserves a better life – especially those severely affected by mental illness. Empowering Minds helps people build independence, improve wellbeing, and feel more connected in their local communities.
As a County Wide Assessor, you'll be the very first point of contact for people reaching out for help. You'll shape their experience from the moment they get in touch, ensuring each referral is handled with care, compassion and efficiency.
What You'll Be Doing
You'll be the gateway into the Empowering Minds service, making sure every referral is understood, processed and directed appropriately. This includes:
Responding to emails, calls and enquiries with professionalism, empathy and accurate information.
Completing triage assessments—by phone or in person—including baseline risk and wellbeing assessments.
Prioritising referrals and signposting individuals to the most appropriate support.
Allocating workers and supporting the flow of clients into the service.
Maintaining high‑quality, timely records using our Hive system.
Managing and analysing data to support reports, presentations and service improvement.
Collaborating with statutory and voluntary organisations to strengthen community links.
Ensuring the service is well covered by participating in rota working.
Supporting safeguarding processes and following all policy and governance procedures.
Occasionally travelling across the county to attend meetings and events.
What You'll Bring
You'll thrive in this role if you are someone who:
Lives Rethink's CARES values—Connect, Accountable, Respect, Evolve, Success.
Can confidently support and reflect on your own wellbeing.
Works creatively and proactively, adapting when needed.
Understands trauma‑informed ways of working.
Has experience supporting people with mental illness.
Communicates clearly, compassionately and professionally with people from all backgrounds.
Can manage a busy workload, multitask and prioritise well.
Has strong IT skills, especially Microsoft Office.
Knows Gloucestershire's communities and can travel around the county.
It's Even Better If You Also Have
Experience with safeguarding and incident reporting.
Confidence supporting people in crisis or with complex emotional needs.
Experience working in partnership with external agencies.
Skills in assessing, planning and monitoring outcomes.
Why join us?
The chance to make a meaningful first impact on people seeking support.
A supportive and values‑driven workplace where your wellbeing matters.
Opportunities for training, development and continuous learning.
A role that grows your skills in assessment, communication, and service coordination.
The ability to make a real difference across communities in Gloucestershire.
Ready to help people take their first step to recovery?
If you're compassionate, organised and passionate about improving lives, we'd love to hear from you.
Join us and help create a better life for everyone severely affected by mental illness.
Why Work With Rethink Mental Illness?
Benefits
At Rethink Mental Illness, we believe that when you feel supported, you can make the biggest difference. That's why we offer a range of benefits to help you thrive:
Inclusive Culture: Join staff networks that champion diversity and inclusion.
Wellbeing Support: Access our Wellbeing Hub, Employee Assistance Programme, and the Unmind mental health app.
Recognition & Rewards: Enjoy discounts, cashback offers, and celebrate achievements through our PULSE platform.
Flexible Working & Generous Leave: Starting at 25 days annual leave (plus bank holidays and your birthday off), with options to buy or sell extra days.
Learning & Development: Grow your career with structured onboarding and training opportunities.
Financial & Family Support: Contributory pension scheme, enhanced family leave, and travel benefits like season ticket loans and cycle-to-work schemes.
Referral Bonus: Earn up to £300 for introducing someone to our team.
Diversity, Equity, Inclusion
Diversity is important to us, and we appreciate difference through difference, inclusiveness and belonging. It gives us a deeper understanding of the world, our society and the diverse communities we're working with. By including everyone, we are able to draw on the unique experiences and expertise of our people to help shape and enrich our workplace and improve our services. One way we are doing is through our valued staff networks which play a critical and highly valued role in keeping us focused on creating a diverse, inclusive and engaged employer. We recognise and support staff networks and support groups for our ethnically diverse and LGBTQIA+ colleagues. We are also proud to have been awarded Disability Confident Employer status and are a signatory to the Business in the Community Race at Work Charter.
We aim for our workforce to reflect the diversity of the communities we serve; for those who work for us to feel heard, valued and feel they belong; and for our work to help tackle wider mental health inequalities. We therefore actively encourage and welcome applications from everyone, including applicants with lived experience of mental illness, those who are Lesbian, Gay, Bisexual, Transgender, Queer or Questioning, Intersex, Asexual and any other gender identity not expressed here (LGBTQIA+); people who are neurodiverse, have a health condition, or a disability or hidden disability and people from an ethnically diverse background - regardless of your age, religious or spiritual belief, sexual orientation, marital status, veteran status, pregnancy, political view or socio-economic status.
Becoming a truly anti-racist organisation
We have an ambition of become a truly anti-racist employer, campaigning organisation and service provider - and in our efforts to influence policy and wider societal factors impacting on mental health set out in our anti-racist statement. We have designed a multi-year anti-racist programme of work contained in our Race Equality Action Plan which demonstrates our intention to hold ourselves accountable and be judged on our progress on becoming a truly anti-racist organisation.