Overview
Ready to lead the delivery of energy‑saving home upgrades and help Britain achieve net zero? Want to use your ECO4 expertise to guide projects from assessment to installation? At EDF, Success is Personal – and with us, your career journey is yours to shape.
The Opportunity: As a Senior Operations Liaison, you’ll play a key role in our ECO4 delivery team, ensuring projects are compliant, efficient and customer focused. You’ll interpret technical data, manage Retrofit Assessments, and support the wider team with ECO4 and PAS2035 standards. This is a great opportunity to lead by example, mentor colleagues, and shape the delivery of high‑quality, compliant installations. You’ll work across departments and with external partners to make sure every customer receives the best possible service. This is a hybrid role, with the flexibility to work from home and attend our Hove office when needed.
Responsibilities
* Managing day‑to‑day ECO4 project workflows and Retrofit Assessment bookings
* Reading RA XMLs and mock EPRs to identify changes and model suitable measures, using tools to determine/create/calculated post‑mock XMLs
* Applying ECO4 rules and preconditions to ensure compliance
* Communicating with customers and third parties to support smooth handovers
* Supporting the team with ECO4 documentation, measure strategy and compliance
* Working with Retrofit Coordinators, including prepping documents ready for them and communicating regularly
Qualifications
We're looking for a Senior Operations Liaison who is confident, organised and experienced in ECO4 delivery.
* Strong experience in ECO4, including Ofgem guidance and PAS2030/2035 standards
* Ability to read Retrofit Assessment XMLs, model ECO4 measures, and interpret technical survey documents
* Strong Excel skills for reviewing and reporting data
* Experience managing ECO4 projects from eligibility to install readiness
* Clear communication skills for working with customers and partners
* Understanding of ventilation strategies in line with PAS2035
* Ability to collaborate across departments and external stakeholders
* Proven ability to coach and support team members
Benefits
Alongside a starting salary of circa £35,600 per annum (depending on experience), potential for an annual bonus, and a market‑leading pension scheme, your package will include customisable benefits such as electric vehicle leasing, discounted gym membership, life assurance, tech vouchers, experience days, and more.
Diversity, Inclusion & EEO Statement
At EDF we believe there are multiple definitions of what it means to succeed. We are committed to building a workforce that reflects gender balance, social mobility, and inclusivity of minority ethnic backgrounds, LGBTQ+ communities, and those with disabilities. As a Disability Confident employer, we will support applicants requiring adjustments.
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