Job Title: Sprinkler Service Manager
Location: Office-based (High Wycombe, Bucks) with client site visits as required.
Reports to: Head of Business
Role Overview
The Sprinkler Service Manager is responsible for leading and developing the service and maintenance function. The role focuses on maintaining strong client relationships, securing new opportunities, and ensuring compliance with industry standards while driving operational efficiency and commercial growth.
Key Objectives
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Maintain and develop strong client relationships with existing accounts.
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Generate a continuous pipeline of service and maintenance works (new and existing clients).
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Ensure all service and maintenance works comply with LPS 1048 TB203 and GN12 requirements.
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Demonstrate strong technical problem-solving skills and deliver commercially viable solutions.
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Efficiently plan and coordinate external resources across installation and service teams.
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Lead, mentor, and develop external resources to identify new opportunities.
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Support wider business objectives and commercial projects as part of the management team.
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Provide regular performance updates at weekly management meetings.
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Manage and review external contractors and suppliers.
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Ensure compliance with internal processes and external audits (BRE/LPCB Certification, Health & Safety, ISO 9001:2015).
Key Duties & Responsibilities
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Actively seek new business opportunities and follow up on enquiries.
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Develop long-term client relationships and increase service agreement clients.
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Prepare accurate and timely quotations for new or remedial works.
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Attend client, site, and project meetings as required.
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Ensure continuity of work for site engineers and provide correct parts/equipment.
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Schedule and book service works using internal systems.
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Provide technical solutions that are both cost-effective and practical.
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Order required materials/hire equipment, ensuring profitability and checking against stock levels.
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Ensure health & safety and quality management systems are followed by both internal teams and subcontractors.
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Prepare site-specific health & safety documentation (risk assessments, method statements).
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Manage and monitor subcontractors, including resourcing new providers.
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Oversee engineer training requirements and maintain training records.
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Collaborate with internal support functions (Accounts, Health & Safety, Quality Management).
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Contribute to company certifications and audits (SafeContractor, LPS 1048, etc.).
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Ensure departmental compliance with LPCB rules and guidance notes.
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Uphold company policies across health & safety, quality, and HR standards.
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Participate in emergency call-out rota when required