Overview
The Portsmouth Marriott Hotel is looking for a Night Supervisor to join the Front Desk team.
We are looking for an enthusiastic Night Supervisor wanting to support the smooth operation of the Front Desk during nighttime hours and play a key role in ensuring exceptional service for every guest at the world leading hospitality company Portsmouth Marriott Hotel. Located near famous landmarks such as the Spinnaker Tower, it has amenities including Cast Iron Bar & Grill, our signature restaurant and fitness centre. The Portsmouth Marriott Hotel provides exceptional, personal, and friendly service whilst catering to a variety of guests. At Portsmouth Marriott there is the opportunity to progress your career in a supportive environment.
Responsibilities
* Provide warm, professional, and efficient service to all guests.
* Oversee check-in, check-out, guest accounts, reservations, and nightly front-desk operations.
* Assist with guest enquiries, handle internal and external calls, and ensure all guests feel welcomed and cared for.
* Support the Night Manager by guiding the Night Team, maintaining a safe and secure environment, and ensuring smooth overnight operations.
* Represent the hotel with confidence, friendliness, and professionalism, consistently demonstrating the Marriott values and brand standards.
Qualifications
* A warm, people-oriented demeanour
* A team-first attitude
* Positive outlook and outgoing personality
* Flexibility, problem-solving skills and multi-tasking ability
* Knowledge of Opera is preferred but not essential
* Serves as a role model to demonstrate appropriate behaviours
* Ensures exceptional customer service
* Proactively meets the needs of the hotel customers
In return for your hard work
* Discounted stays at over 7,300 hotels worldwide
* Discounted food & drink in all our restaurants and bars
* Discounts for your friends and family
* Free use of Leisure Club facilities
* Wellness and mental health programmes
* 20 Holiday days plus Bank Holidays
* Double pay for bank holidays
* Gratuities
* World class training and development
* Unlimited career opportunities (internationally and locally)
* Half price cinema tickets
* Staff parties
* Free meal on shift
* Free car parking
* Service awards and recognition gifts
Given the current climate, we operate a Covid-19 safe space, with all correct PPE and social distancing rules followed, along with hotel and departmental Covid-19 risk assessments in place. Thank you for taking the time to consider this job vacancy, we look forward to reviewing your application.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
#J-18808-Ljbffr