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This range is provided by Invictus Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Our ideal Facilities Helpdesk Administrator will need to have:
* Good communication skills and numerology skills.
* Good organisation skills when dealing with a busy inbox and high influx of jobs.
* Ability to make quick thinking decisions and to handle multiple tasks in a fast-paced environment.
* Good time management skills and an understanding of SLA requirements to ensure priority jobs are dealt with urgently.
* Computer literate with knowledge of Word/Excel and other Microsoft packages.
* Client Facing skills including good customer service over the phone and via email.
* Facilities Management knowledge or experience in a similar environment.
* Good attention to detail.
* Experience in raising purchase orders.
* Understanding of Health & Safety Legislation and compliance requirements.
* Ambitious with good work ethic and is open to learning new skills.
* Some knowledge or experience of working with CAFM systems.
* Experience in coordinating specialist sub-contractor and engineering visits.
* Support Engineers and Contract Managers in day-to-day requirements.
* Raising of purchase orders for material goods and subcontractor works.
* To liaise with the client team on a regular basis to ensure a proactive support of their requirements.
* To liaise with the rest of the Helpdesk Team and support where required.
* To monitor the progress of reactive callouts ensuring compliance and any follow up works are picked up and delegated to correct department.
* To assist in managing any sub-contractor visits.
* Convey and display the Company core values of respect, trust, communication, care and commitment.
* Understand job sheets and where remedial works would be required then close open jobs accordingly.
* To continually monitor and develop the local administration processes and procedures
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
Accounting
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