* Oversight and management of all venue planning and event production, actively working with clients and teams from booking through to event day delivery with meticulous planning and delivering an exceptional guest experience.
* Actively working with clients throughout their planning process, answering emails, calls and hosting meetings.
* Being an energetic and warm host, from first point of contact.
* Assisting with sales and enquires and hosting viewings where required.
* Excellent knowledge of our products and services, including drinks packages, menus and upsells for each venue.
* Full knowledge of the end-to-end client experience.
* Leading the on-site planning teams and being the first point of contact for questions and queries.
* Consistently seeking ways to improve and enhance the planning and event production experience and upholding this standard across the group.
* Regularly meeting with on-site teams to develop and improve guest experience.
* Curating exceptional client relationships with trust and excellent communication.
* Sales enquiry process and having an awareness of the guest journey at each venue ensuring we sell appropriately
* Working with the Head of Operations to deliver training to teams in line with brand standards.
* Proactively seeking new ways to deliver exceptional planning and event production and forward thinking to ensure we are always ahead.
Requirements:
* Excellent administration skills and an eye for detail are essential
* Proven experience in a 5* service environment
* Proactive attitude and ability to work across multiple teams and clients
* Excellent communication skills, both orally and written and the ability to communicate effectively at all levels
* Proficient in MS Office
* Driving license
* Experience in Tripleseat beneficial but not essential
Package:
* Holiday allowance of 23 days (plus bank holidays)
* An additional day off on your birthday plus birthday voucher
Hours
* 45 hours across a 5-day week including weekends and evenings on a rota basis
Apply today
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