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Are you a skilled IT professional looking to take the next step in your career?
Bluespires is growing, and we’re on the lookout for a dedicated 3rd Line Helpdesk Technician to join our friendly and talented team on-site in the Oxfordshire office.
Company
At Bluespires, we do things differently. We provide smart, tailored IT solutions to businesses — from managed IT support to cybersecurity and infrastructure projects. Our team is at the heart of everything we do, and we invest in their development and success.
What You’ll Do
* Act as the go-to escalation point for complex helpdesk issues
* Manage and prioritise multiple high-level support tickets to meet SLAs
* Deliver excellent customer service across phone, email, and remote support
* Mentor and support colleagues through training and shadowing
* Maintain and configure Microsoft SaaS and modern workplace tools
* Collaborate to drive knowledge sharing and continuous improvement
About You
Key Skills & Experience:
* Strong experience in a fast-paced IT helpdesk/service environment
* Hands-on expertise with Microsoft tech and Windows Server
* Microsoft Certifications (Enterprise Admin track) or equivalent experience
* Logical, methodical problem-solving approach
* Excellent communication skills and a customer-first attitude
* Calm under pressure, self-driven, and detail-oriented
Package
* Salary up to £45,000 per annum
* Dedicated time and support for gaining certifications of your choice
* Company events, team socials, and flexible working options
* A collaborative, inclusive culture that values your input and growth
? This is more than just a job — it’s a chance to be part of something progressive, valued, and people-driven.
Apply today and take your career forward with a company that puts people first.
Recruitment for this role is being managed exclusively by Niche Recruitment. For questions, please reach out directly to their team.
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