Part-time Medical Receptionist / Care Navigator required for our busy multi-sited GP surgery. Experience preferred but full training will be provided. This role supports the clinical team in delivering high-quality patient care. Applicants should be enthusiastic, caring, and conscientious, with excellent communication skills and the ability to work well as part of a team.
Experience working in a GP Surgery is essential. Applicants must understand confidentiality principles and be able to represent the surgery in a friendly, efficient, and professional manner.
Main Duties
* Maintain thorough knowledge of all practice procedures
* Follow written protocols
* Provide effective reception services to patients and visitors
* Handle high-volume calls and care navigating
* Manage enquiries, explain procedures, and book appointments
* Prioritize urgent consultations appropriately
* Manage telephone communications, messages, and call diversion
* Inform patients about charges, accept payments, and issue receipts
* Open and secure premises at the start and end of each day
* Scan documents according to guidelines
* Complete tasks promptly and accurately
* Complete mandatory annual training
About Us
The Grove Medical Practice is a friendly, multi-sited GP practice in Barnsley committed to providing excellent patient service.
Person Specification
Qualifications
* A* to C GCSE in Maths and English
Experience
* Experience working in a GP surgery is essential
Additional Information
This position is subject to a Disclosure and Barring Service check in accordance with the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.
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