Network Operations Manager, Fordingbridge
We are a Sunday Times Top Track 100 company and one of the UK's fastest growing privately owned companies. The Range has grown enormously since its inception in 1989, and now has over 200 stores nationwide. People are at the heart of our retail concept, and we want to invest in our staff and make the future extraordinary.
As a result of our expansion plans, and our continued ongoing success, we are seeking a dynamic Network Operations Manager to be based within our network of Distribution Centres.
This is an exciting opportunity to drive overall contribution to the business through partnering across Supply Chain DC and Transportation operations and optimising our processes. The role will raise performance levels, improve efficiencies, and generate innovation into the network.
The purpose of this role is to partner with our 3PL operational teams to refine our planning accuracy, identify continuous improvement opportunities, and scale deploying innovation across the network. The candidate will be a pivotal part of the leadership team in generating operational insight, being an expert in performance opportunities, and helping improve decision-making as we shape our network and drive performance contribution. The candidate will lead operational performance reviews, drive project/process improvements on site, and communicate how to raise the bar in operational output.
This role will be based in a UK DC (Avonmouth / Doncaster / Wakefield). There will be some requirement to travel to other UK DCs and Head Office in Plymouth as needed.
Responsibilities
* Performance Management:
* Lead operational performance reviews across internal teams and 3PLs, across key input and output measures.
* Develop performance balanced scorecard across safety, people, cost, quality, customer metrics.
* Own budget control and initiatives to remove inefficiencies and raise standards.
* Define planning cycles to optimise capacity flow of product through the network.
* Manage seasonality profiles such as store opening, seasonal launch activities, exit and promotional cycles.
* Operational Process SME:
* Deploy lean operational process across DC and 3PL environments.
* Drive consistency of operational processes across a network.
* Analyse data to identify root causes and corrective actions.
* Use KANBAN or similar approaches to prioritise and deploy change.
* Work with stakeholders to define, measure, and implement operational process changes.
* Stakeholder Management:
* Hold reviews with internal and external stakeholders.
* Implement continuous improvement activities across the network.
* Build relations proactively across a matrix organisation.
* Leadership:
* Communicate effectively through oral, written, and visual means.
* Develop positive relations with internal and external stakeholders, holding them accountable for deliverables.
* Translate business and supply chain strategies into tactical decisions to meet goals.
* Be a self-starter with curiosity and willingness to learn.
Person Specification
Essential Skills and Experience:
* Experience in operational performance management.
* Experience in lean operations.
* Proven stakeholder management skills, especially with 3PLs.
* Excellent communication skills.
* Strong organisational skills in a fast-paced environment.
* Experience in customer service environments.
* Curiosity, attention to detail, and problem-solving skills.
* Ability to work independently and under ambiguity.
* Proactive, resilient, and goal-oriented.
* Ability to influence and negotiate with senior leaders.
* Experience with WMS systems.
* Willingness to travel as needed.
Desirable Skills and Experience:
* Experience in retail and operational networks.
* Experience with automation, robotics, and digital operations.
* Financial acumen with P&L responsibilities.
* Knowledge of network design and warehouse layout modeling.
* Six Sigma certification.
What we offer:
* Competitive salary
* Pension
* Long service awards
* Employee discount
* Cycle to work scheme
Position:
Permanent, Full-time
Hours:
Monday – Friday, 08:45am – 17:30pm
Location:
Nationwide
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