This is a Permanent, Full Time vacancy that will close in 13 days at 23:59 BST.
The Vacancy
This is a fantastic opportunity to join one of the largest and fastest-moving departments at The Cumberland Building Society. Working within diverse teams including Redemptions and Deeds, Mortgage Services, Payments, and Investments Services, this role offers an environment to build and grow your skill set.
The Role
* Support the Operations function in delivering Kinder Banking and ensuring our customers receive exceptional service.
* Work closely with all departments.
* Support the customer experience by delivering exceptional customer service.
* Meet both internal and external customer expectations by working together to achieve our required SLA’s.
* Ensure that we service our existing customers correctly and promptly to support business growth.
* Support the transformation programme as required.
* Become multi-skilled and agile.
* Develop and implement new ways of working to simplify, streamline, and make processes cost-effective.
About you
You will have the ability to communicate effectively with people at all levels—building and maintaining relationships with the business and stakeholders, as well as working directly with teams across all areas.
You will be comfortable working towards deadlines and adept at managing tasks both independently and as part of a team.
You will also have a passion and drive to learn new systems and processes.
The Benefits
* Salary: £25,017 p.a.
* Holidays: 25 days plus public holidays, with the option to buy and sell up to 3 days.
* Learning and Development: Opportunities for personal and professional growth, with support for your development.
* Health and Wellbeing: Calendar of events, Mental Health & Wellbeing champions, and Cycle to Work scheme.
* Community Day: An extra paid day off annually to support local charities and community organizations.
The Company
We aim to create a banking experience that’s kinder to people and the planet.
As we don’t have public or private shareholders, we reinvest 100% of our profits into our business. This makes us purpose-led, financially strong, socially responsible, and focused on our people, planet, and communities.
#J-18808-Ljbffr