We are currently looking for a full-time, motivated, and enthusiastic individual to join our busy team as a Customer Service Coordinator, working Monday to Friday between 8:45 am and 5:00 pm.
Salary circa £23,500, rising to £24,600 upon successful completion of a probationary period.
Do you have the skills and personality to succeed in our busy sales and customer service centre? You would be the first point of contact for all queries and orders across our range of building products. You will work as part of an engaged and motivated team committed to providing outstanding service to our customers. If yes, this role could be for you.
Your duties include but are not limited to:
* Serving as the primary point of contact for merchant and housebuilder customer enquiries and processing orders.
* Managing customer accounts and processing orders.
* Collaborating with other departments to ensure smooth operations and effective communication.
* Managing a busy workload with excellent problem-solving skills and a customer-centric attitude.
About you:
* A drive to provide excellent customer service.
* Confident and outgoing personality.
* Proficient in MS Office and CRM software.
* Strong communication and interpersonal skills.
What we offer:
* Competitive salary and benefits package.
* 27 days of annual leave plus bank holidays.
* Monthly performance-related bonus scheme.
* Free on-site parking.
* Reward and recognition schemes.
* Life assurance and company pension scheme with up to 10% employer contribution.
* Gym benefit and Cycle to Work Scheme.
* Access to Employee Assistance Programme for self and family members.
* Sharesave Scheme eligibility.
* Holiday Exchange Scheme.
* Financial Wellbeing Program.
* Opportunities for personal development and progression.
We are a leading manufacturer of a diverse range of trusted concrete and clay building products used extensively in the construction sector, including brands like Thermalite block, Bison Precast, and London Brick.
Our product range includes clay bricks, aircrete blocks, aggregate blocks, precast concrete, flooring products, permeable paving, chimney, roofing, and flue systems.
Forterra’s purpose is to build lasting legacies by manufacturing products that support our customers' construction projects from the ground up.
We are committed to industry-leading safety standards and aim for zero harm in our workplaces.
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