OOH Customer Care Advisor Required Job Type: Temp - Perm Start date: Immediate/Notice period Location: Salford Salary: £25,500 - £26,000 Job Description: An exciting opportunity has become available for an Out-of-Hours (OOH) Customer Care Advisor to join a busy Help-desk team based in Salford. This is a fantastic role for someone with experience in a fast-paced help-desk or customer service environment who is looking for long-term stability, with the opportunity to go permanent. The successful candidate must be available for weekend work. Our client is seeking a hardworking, reliable, and professional candidate who is confident handling customer queries, logging jobs, and providing excellent service under pressure. Working hours Part-Time Option: Days: Saturday & Sunday Hours: 8:00am - 5:00pm (Flexible) Full-Time Option: Days: Saturday & Sunday plus 3 weekdays Hours: 8:00am - 5:00pm (Flexible) Daily responsibilities will include: Achieve Key Performance Indicators (KPI's) related to customer service, client knowledge, system knowledge and attendance as captured in the operator balanced scorecard Provide accurate records of all the details of each Service request into the appropriate systems Provide a level of customer service which meets or exceeds the service commitment Accurately record details of all Service Requests Exhibit clear and professional behaviour when communicating via telephone or mail To achieve a high degree of customer and supplier satisfaction Requirements for the role: Willing and able to work weekends Customer Service/Help-desk experience Good Communication Knowledge of computer databases and their applications Planning and Organising Analytical Thinking If you are interested in the role, please send your CV or call Jess on 01618869670