Location: Hull, East Riding of Yorkshire, GB, HU2 8DT
Department: Property Services
Operation: Sanctuary Property Services
Closing Date: 15/03/2026
Requisition: 227568
Sanctuary provides in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary organisations. As part of a not‑for‑profit organisation, we aim to achieve outstanding results for our customers based on our values – working in an open and transparent way, creating strong partnerships with our customers and providing a first‑class customer service.
Responsive Repairs Manager - Self Delivery
Hull based covering surrounding areas
£50,505 - £53,516 per year
40 hours per week
We currently have an opportunity for a Responsive Repairs Manager to join our Team based in Hull. This is a senior position, and you will need to be able to confidently influence and drive change and continuous improvement across various teams within the business. For this role you will be expected to lead the review, development and delivery of a high‑quality responsive repairs service, through supply chain partners, ensuring effective delivery of the Group’s operations to ensure that housing operations and customers receive high quality, safe and value for money services that meet their identified needs.
The role of Responsive Repairs Manager - Self Delivery will include:
* Lead the review, delivery and reporting of responsive repairs programmes and projects designed to enhance the services provided by the Group ensuring compliance with relevant housing and legal legislation which meet the needs of our customers and the wider community, maximising customer satisfaction and value for money
* Manage the provision of consistently high quality timely and meaningful information to senior management and external departments, working closely with the property services management team to identify performance improvement issues and improvement actions
* Lead the review of agreed performance management objectives across responsive repairs functions within the region and across all areas of the governance structure
* Promote and manage good decision making across the region, reviewing, implementing and maintaining performance systems and processes to ensure compliance with required legislation and good practice, improve economic and financial performance and ensure continued financial viability
Skills and experiences:
* Recent experience in a similar role
* Comprehensive experience of producing progress reports and management information, including making recommendations for changes needed to ensure delivery
* Proven experience in working with others to deliver projects, including indirect reports and third party suppliers
* Proven experience in developing solutions in line with business strategies whilst meeting business and user needs
* Excellent communication skills, both written and spoken English
About us
We provide in-house repairs and maintenance for a wide range of properties, as part of a not‑for‑profit organisation. We foster a diverse and inclusive culture. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
* 25 days annual leave (rising to a maximum of 30 days) plus public holidays
* A pension scheme with employer contributions from Sanctuary
* Life Assurance
* Employee Advice Service including counselling
* Cycle to Work scheme
* Voluntary health plans
* Wellbeing support and tools
* Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
* £50,505 per annum (rising to £53,516 per annum after 12 months, subject to satisfactory performance)
If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you – propertyservices.rec@sanctuary.co.uk We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application. Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status. Building Equality and Diversity
Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent unlawful working.
Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.
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