Lyndhurst, South East England, SO43 7NH
Job Summary
What you’ll do…
As we move forward with different projects across the south of England, there’s a growing need to engage with communities, this post is key to ‘telling our story’ to local communities involved.
You’ll be asked to talk to people and stakeholders about the different programmes and projects, as well as wider recreation issues in the area. You’ll also be responsible for formulating responses to queries, talking about the work we are doing, championing and helping others to understand our work and objectives. You will co-ordinate responses and engagement plans associated with the team’s delivery in the region.
You will be expected to have knowledge of Forestry England’s recreation offer and understand the landscape sensitivities. You will have excellent communication skills, able to adopt a very flexible approach to the varied tasks assigned to you. You will also have excellent organisational and time management skills to balance the role. You’ll need to work well within a team and be capable of building good relationships, while communicating clearly both verbally and in writing.
Where you’ll work…
This role is based at South District office in Lyndhurst, Hampshire, three days a week, with opportunity to work from home some days via a blended working framework. Please note, for this role you will need to get to our flagship visitor centres at Alice Holt Forest and Moors Valley as well as our many car park locations across the New Forest, so you’ll need a full valid UK driving licence. However, we will consider any proposals put forward by applicants that would allow them to do the job by any other means.
Job Description
Key Responsibilities & Accountabilities
* Responsible for improving promotion of our work and projects, ensuring external communications are clear. This will involve extensive liaison with internal colleagues and external partner organisations to develop in depth knowledge of our work and recreation projects.
* Respond efficiently and timely to telephone, social media and email enquiries.
* Collect and analyse feedback to identify developing trends and themes (e.g. visitor feedback, permitted activities, social media engagement) and present findings to managers.
* Collate internal reports for analysis of data, KPI, etc.
* Assisting in the timely and effective procurement of items and merchandise used by the Communications and Marketing team.
* Working collaboratively with colleagues across the wider team and responding to enquiries applying own knowledge of recreation programmes and other projects to decide the best method of communication to suit audience needs.
* To support the Marketing and Communications Team with activities, such as organising meetings, preparing papers and circulating actions lists and minutes.
* Contributing to the overall impact and professionalism of the Marketing and Communications Team and take an active role in team working within the wider District Teams.
Key Responsibilities & Accountabilities
* Responsible for improving promotion of our work and projects, ensuring external communications are clear. This will involve extensive liaison with internal colleagues and external partner organisations to develop in depth knowledge of our work and recreation projects.
* Respond efficiently and timely to telephone, social media and email enquiries.
* Collect and analyse feedback to identify developing trends and themes (e.g. visitor feedback, permitted activities, social media engagement) and present findings to managers.
* Collate internal reports for analysis of data, KPI, etc.
* Assisting in the timely and effective procurement of items and merchandise used by the Communications and Marketing team.
* Working collaboratively with colleagues across the wider team and responding to enquiries applying own knowledge of recreation programmes and other projects to decide the best method of communication to suit audience needs.
* To support the Marketing and Communications Team with activities, such as organising meetings, preparing papers and circulating actions lists and minutes.
* Contributing to the overall impact and professionalism of the Marketing and Communications Team and take an active role in team working within the wider District Teams.
Person specification
Skills, Knowledge & Experience
Essential Professional and Technical experience
* Excellent communication skills.
* Flexible and adaptable to change in fast-paced environment.
* Experience of dealing with public complaints and customer service.
* Tenacity/resilience to overcome problems.
* Ability to work autonomously.
* Excellent organisational and time management skills.
* A good team player.
* Demonstrable track record of building good working relationships.
* Good written and oral communication skills.
* A full valid UK driving licence.
Desirable Professional And Technical Experience
* Experience of using different communication platforms, i.e. websites, social media etc.
* Experience of creating reports and presentations.
* Use of GIS software.
Essential Qualifications
* Grade C/4 in GCSE Maths and English.
* Competent IT user with experience in MS Office suite of applications.
Desirable Qualifications
* A-level or level 3 equivalent qualification.
Qualifications
Grade C/4 in GCSE Maths and English.
Competent IT user with experience in MS Office suite of applications.
Behaviours
We'll assess you against these behaviours during the selection process:
* Working Together
* Managing a Quality Service
Alongside your salary of £29,171, Forestry Commission contributes £8,450 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
* Learning and development tailored to your role
* An environment with flexible working options
* A culture encouraging inclusion and diversity
* A Civil Service pension with an employer contribution of 28.97%
Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.
How To Apply…
You will be asked to write a 200 word statement on your relevant experience and career history, along with a personal statement of no more than 500 words. You will be assessed on both during sifting. More details about how to apply are listed on the application form.
You will be assessed on a technical skill and strength based questions during your interview.
The Behaviours being assessed at interview are –
* Working together
* Managing a quality service
Successful candidates will undergo a criminal record check and the government baseline personnel security standard check.
If you require any reasonable adjustments, please email fcrecruitmentteam@forestryengland.uk.
Read more about our application process and working with us on the Forestry England website.
Feedback will only be provided if you attend an interview or assessment.
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.
Security
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This Job Is Broadly Open To The Following Groups
* UK nationals
* nationals of the Republic of Ireland
* nationals of Commonwealth countries who have the right to work in the UK
* nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
* nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
* individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
* Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job Contact
* Name : FC Recruitment Team
* Email : fcrecruitmentteam@forestryengland.uk
Recruitment team
* Email : fcerecruitment.grs@cabinetoffice.gov.uk
Further information
Our recruitment process is underpinned by the principle of appointment on the basis of fair and open competition and appointment on merit, as outlined in the Civil Service Commissioners’ Recruitment Principles.If you feel your application has not been treated in accordance with these principles and you wish to make a complaint, you should in the first instance contact FCE by email: englandhr.services@forestryengland.uk. If you are not satisfied with the response you receive, you can contact the Civil Service Commission, which regulates all Civil Service recruitment. #J-18808-Ljbffr