About Our Client
My client are a well-established, premium brand within the Toy Industry. They are dedicated to providing high-quality products and exceptional service to their customers. They've combined creativity, craftsmanship and ethical manufacturing to create imaginative play experiences and are distributed in >50 countries!
Job Description
The Basics
* Manage and nurture relationships with key accounts within UK Retail and Gift amongst the US and UK markets.
* Develop and implement strategies to achieve sales targets and business objectives.
* Act as the main point of contact for client inquiries and ensure timely resolutions – work closely with the US Sales team – assist with product updates, forecasting and trade show planning – to maintain brand consistency and operational alignment.
* Identify new business opportunities to expand the client base – this is a hands‑on commercial role, best suited to a confident relationship‑builder who thrives in a fast‑paced environment.
Account Management (UK)
* Manage and nurture relationships with key accounts within UK Retail and Gift amongst the US and UK markets.
* Develop and implement JBPs, and strategies to achieve sales, margin and distribution targets.
* Present new product ranges, negotiate listings and secure promotional opportunities.
* Analyse sell‑through data, stock levels, and market trends to identify growth opportunities.
* Collaborate with operations and marketing teams to ensure on‑time‑in‑full delivery and strong brand presentation.
* Attend annual trade shows + key industry events.
Team Coordination (US)
* Support the US Sales + Operations team with information sharing, forecasting and planning for Key Accounts.
* Coordinate updates on product availability, pricing and promotional activity.
* Provide materials, reports and data as needed to ensure consistency across regions.
* Assist with virtual or in‑person trade shows and presentations as required.
Commercial Planning & Reporting
* Deliver accurate account forecasting and sales analysis for UK Accounts.
* Track KPIs and provide regular reports to the Sales Director.
* Manage Account‑Level trade spend and ensure positive ROI on promotional activity.
* Identify and share commercial insights to improve profitability and efficiency.
Collaboration & Brand Representation
* Work cross‑functionally with UK Sales, Marketing, Operations, and Finance to achieve sales and service goals.
* Be a Brand Ambassador – Trade Events, Customer Meetings, Product Presentations etc.
* Provide customer and market feedback to influence product and commercial strategy.
Essential
* Ideally 3 years in KAM / NAM role.
* Proven success managing retail and/or gift sector accounts.
* Strong commercial but customer‑first approach.
* Excellent communication.
* Full UK Driving Licence.
Desirable
* Experience with ACT! CRM.
* Experience in the TOY/GIFT/Children's product sector.
* Understanding of sustainable consumer brands.
The Successful Applicant
* Proven experience in a sales or account management role within the retail industry.
* Understanding of the US and UK markets.
* Excellent communication and negotiation skills.
* Ability to build and maintain strong client relationships.
* Strategic thinking and a results‑driven mindset.
* Proficiency in using CRM software and sales tools.
* Capability to work independently and collaboratively with teams.
What's on Offer
* Competitive salary ranging from £40,000 to £50,000 per annum.
* MUST BE COMMUTABLE TO EAST MOLESLEY.
* Circa 15% bonus (performance based commission/bonus).
* Permanent position offering job stability.
* Work within a supportive and innovative company culture in East Molesey.
This is an excellent opportunity for a motivated individual to excel as a Key Account Manager US & UK Support in the retail industry. If you are based in East Molesey or nearby and ready to take on this rewarding role, we encourage you to apply.
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