Overview
Fairmont Cheshire, The Mere is one of the North West’s most distinguished luxury destinations. Nestled in the heart of the Cheshire countryside and surrounded by a championship golf course, the resort combines Fairmont’s world-renowned elegance with the warmth and character of its local heritage. Renowned for exceptional service and attention to detail, Fairmont Cheshire, The Mere offers guests an indulgent escape featuring world-class spa experiences, exceptional dining, and outstanding leisure facilities. Location: On-site in Knutsford, Cheshire, North-West England (not remote).
Your Purpose Will Be: To participate in team management of golf services, training and development of staff, P&L Responsibility, driving sales and guest satisfaction/experience belonging to Fairmont Cheshire, The Mere. To maintain the standards, safety and quality of service as set out in the brand SOP.
Job Description
* Support sales plans, promotions and team incentives
* Work with marketing to keep all golf promotions up to date
* Understand departmental budgets and revenue targets
* Report on all golf‑related revenues
* Take a commercial approach to daily operations to help drive income
* Look for ways to improve service and introduce new ideas
* Ensure all Golf Services follow SOPs and brand standards
* Help maintain and improve guest satisfaction scores
* Lead by example in delivering an exceptional guest journey
* Support colleagues and promote a positive team culture
* Train and guide junior team members
* Contribute to team development and succession planning
* Monitor business levels to ensure smooth daily operations
* Work closely with other departments to maximise performance
* Maintain cleanliness in all front and back‑of‑house golf areas
* Attend weekly Resort Operations Meetings when possible
Qualifications
* 1–2 years of experience in golf operations or guest‑facing leisure services within a luxury resort or premium hospitality setting (preferred)
* Strong communication and customer‑service skills
* Good organisational and leadership abilities
* Basic IT proficiency (PMS, booking systems, Microsoft Office)
* Ability to work outdoors and manage the physical demands of the role
* Knowledge of golf etiquette, products and services (preferred)
* First Aid certification (preferred)
Additional Information
What is in it for you?
* Exclusive Discounts:
o Fairmont Cheshire, The Mere, Spa and Golf discount
o Fairmont, Raffles, and Accor Hotels (friends and family rates are included)
o 20% off food and beverage in on-site restaurants
* Colleague restaurant
* Being part of The Mere Team – our culture is unique!
* You will benefit from training and development opportunities
* Competitive salary and benefits including pension
* 28 days of holiday including public holidays
* 1-5 days service award based on length of service
* Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide
* And last but not least you will get to work with a team of EXTRAORDINARY people
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