Purpose of the Role
To deliver a comprehensive leasing service across multiple build-to-rent (BTR) assets within our portfolio. Reporting to the Leasing Portfolio Manager, you will support key leasing activities including marketing, applicant management, conducting viewings, and agreeing deals/offers.
You will be assigned to assets requiring leasing support, as directed by the Leasing Portfolio Manager, and will be expected to provide regular feedback to help enhance the leasing approach at each site.
Flexibility is essential, as you will be expected to work across different locations depending on where support is most needed, particularly at underperforming assets or those requiring additional focus.
Key Responsibilities
* Responding to and qualifying applicants.
* Booking viewings
* Conducting viewings
* Negotiating and closing deals in line with target KPIs
* Uploading offers to Radar, ensuring compliance and correct documents are on file with complete audit trail.
* Mystery shopping competitors
* Weekly analysis of enquiry levels and conversion rates across 15 BTR sites
* Training on site teams on applicant management and viewings
* Daily/weekly Rightmove review and portal management
* Analysing resident and applicant demographics to help target marketing
* Some stakeholder management with third parties (e.g. Rightmove or digital marketing agencies) to improve targeted marketing
* Site visits to assist with improving customer journey/experience
* Ad hoc ‘deployment’ to struggling sites (e.g. being based at a site for a couple of weeks to boost lets).
* Recommend leasing strategy to Leasing Portfolio Manager following site visits, viewings etc.
In addition to the tasks described above, the job holder may be required to carry out other duties as may reasonably be required from time to time.
Working Hours - Monday-Friday 9am-5.30pm
The role is based at The Picture House in Ilford, but covering all sites in London.
Salary - Salary £31,500 p/a + commission OTE £45-50k p/a. Commission based on KPI’s.
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