Role Overview
We’re thrilled to introduce a key role that connects cutting‑edge technology with seamless user experience for our UK operations.
Responsibilities
* Deliver hybrid Level 1 and Level 2 IT support to end‑users in the UK office.
* Administer company devices and ensure compliance through Microsoft Intune, managing patches and configurations.
* Implement and operate security measures using Microsoft Defender and Conditional Access policies, enforcing data protection.
* Collaborate with regional IT teams to align local operations with global standards and support cross‑site initiatives.
* Manage and resolve incidents using ITSM tools like Jira and Zendesk, contributing to process improvement.
* Act as the primary IT point of contact for the Milan office, overseeing IT asset management, procurement, and local infrastructure.
* Provide user guidance, basic IT training, and maintain accurate knowledge base documentation.
Qualifications
* 2‑5 years of experience in a combined Level 1 and Level 2 IT support role.
* Demonstrated working knowledge of Microsoft 365 (Exchange, Teams, SharePoint) and Windows operating systems.
* Hands‑on experience with ITSM platforms such as Jira, Zendesk, or ServiceNow.
* Fluency in English (C1) is required, or Chinese (not mandatory).
* Experience with Microsoft Intune/Endpoint Manager, Microsoft Defender suite, or Fortinet environments is an advantage.
* A sound understanding of networking fundamentals including VPN, firewall, and VoIP technologies would be beneficial.
* ITIL Foundation certification is considered an advantage.
Benefits
Join a dynamic IT team at the heart of our operations in UK & Ireland, ensuring the smooth functioning of our technological landscape. You will be instrumental in maintaining business continuity, enhancing cybersecurity, and supporting our diverse workforce.
Company
We are a green tech company focused on Clean Power for All, committed to renewable energy solutions worldwide.
#J-18808-Ljbffr