This hospital-based senior cleaning services operational management role (8A) within the Barts Soft FM Directorate . Barts Trust which is the largest and most ambitious NHS Trust within the UK.
This is a tactical senior operational Management, requiring experience in the delivery of healthcare cleaning and hygiene service) at one of the four hospitals at Barts Health NH Trust
The successful candidate will help shape and develop the future success of our Soft FM cleaning services within Barts Trust which is the largest and most ambitious NHS Trust within the UK.
The role encompasses the need for tactical leadership to oversee the high quality operational and financial management of all cleaning and hygiene services across the Barts Health NHS. Along with the delivery of innovative cleaning service change management projects.
Employing state-of-the-art cleaning equipment and methodologies affiliated to the latest leading edge digital and AI business support applications to deliver and maintain the highest levels of service, quality assurance and corporate governance. by collaborative working with clinical, Infection Prevention (IPC), leads, Estates leads and our in-house, Soft FM Compliance, Quality Assurance Audit Team (CQAAT)to provide excellent overall standards of cleanliness and safety to patients.
Main duties of the job
To manage the operational, fiscal, and quality assurance performance for all the in-house and ancillary contracted specialist supply chain partner cleaning service deliverables across the Hospital site and auxiliary buildings to include but not limited to:
- Washroom Services
- Window Cleaning
- Pest Control
- Supply and Management of Disposable Bay and Shower Curtains
- Cleaning Equipment, Supply and Maintenance and use in situ.
- Mop and Micro-fibre Cloth laundering and renewal.
- Cleaning Services Waste Management and supply of waste stream waste bags
- Supply of all cleaning consumables, chemicals, and ancillary cleaning products
- Specialist Deep Cleaning Activities to include HPV Decontamination Fogging and
About us
Barts Health is one of the largest NHS trusts in the country, and one of Britain's leading healthcare providers.
The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.
Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.
We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.
We particularly welcome applications from Black, Asian and minority ethnic candidates as they are underrepresented within Barts Health at this band.
Qualifications
- Educated to degree or equivalent industry standard qualification in Facilities Management
- Proven Soft FM Service experience at senior operational management level
- Full Membership of British Institute of Cleaning Science (BICSc) preferably to Assessor Level
- IOSH or similar
Experience
- Significant demonstrable experience of management of cleaning services preferably in a large and complex healthcare environment
- Experience of working with Healthcare Specialist IPC leads and their teams.
- Understanding of Healthcare Associated Infections (HAIs) and the role of healthcare cleaning to assist in prevention and control of the same infection
- Use of Computer Aided Facilities Management technology (CAFM) and other agile Information Technology Platforms (ICT) for asset and resource management: the set up and operation of planned and reactive task recording and issue: production of associated data analytics and production of by exception dashboard reports
- Demonstrable experience of budget setting, forecasting, and knowledge of realigning fiscal results to required trading performance numbers
- Management of teams in excess of 250 WTE
- Understanding of Infection Prevention and Control (IPC) structures and how healthcare cleaning supports healthcare Infection Prevention and Control
- Understanding and experience of developing and implementing Cost Improvement Programmes (CIPs)
- Knowledge In-depth Knowledge and understanding of the NHS National Standards of Healthcare Cleanliness 2025, to include the requirements and methodology of both Environmental and Efficacy Auditing Working Knowledge of Care
Skills
- Ability to work in large teams to drive continuous operational Improvements
- Must be able to demonstrate the ability to be calm under pressure and understand the principles of Contingency Reaction Planning and Implementation
- High level of interpersonal skills
- Self-starter, constantly looking at ways to improve both operational and fiscal Performance
- Effective team player and visual leader
- Flexible approach
- Ability to take on board complex information and analyse and interpret to present complex facts and options in a clear and concise manner
- Ability to keep others calm and High level of interpersonal skills Proof of team building successes.
- Ability to keep others calm and take control of emergency
- Situations- Proof of team building successes
- Can demonstrate cost saving and operational performance improvement initiatives as previously delivered.
- Experience of managing multiple demands to tight timescales and confident to challenge stakeholders and hold them to account
Knowledge
- In-depth Knowledge and understanding of the NHS National Standards of Healthcare Cleanliness 2025, to include the requirements and methodology of both Environmental and Efficacy Auditing
- Specialist Knowledge of the cleaning industry to include state of the art equipment, lean operational practices, cleaning chemical efficacy and most applicable consumables and disposables for use in healthcare environments
- Knowledge and certifiable proof of health and safety certified training to support the delivery of a culture of ZERO HARM working environments
- Proficient in using and developing cleaning management system platforms and specialist cleaning industry integrated cleaning systems
- Must be an excellent communicator in both written and verbal disciplines.
- Working Knowledge of Care Quality (CQC) outcome standards regulation 15- Premises and Equipment criteria for audit and governance of healthcare facilities
- Must know how to work with operational teams to reduce reportable accidents and incidents in the workplace (RIDDORs) and Lost Time Incidents (LTIs)
- Experience of deployment of asset and task driven integrated cleaning systems that incorporate data analytic reporting
- Proficient in using and developing cleaning management system platforms and specialist cleaning industry integrated cleaning systems Experience of deployment of asset and task driven integrated cleaning systems that incorporate data analytic reporting
- Ability to analyse data and use data to make cost and operational service delivery improvements
Other
- Excellent written and verbal communication skills
- Able to provide and receive complex, sensitive, and contentious information whilst espousing confidentiality. Able to clarify key points from diverse sets of information.
- Effective influencing and negotiation skills and able to build strong relationships with internal and external Stakeholders
- Ability to work calmly under pressure and prioritise changing workload and deal with competing demands
- Ability to make the complex simple and produce succinct reports and presentations.
- Experience of presenting to all levels from operators and senior Managers
- Evidence of continuous personal development (CPD0 and willingness to learn new systems and technologies
- Persuasive skills - ability to influence senior management and operational teams in operational change requirements
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
