Location: Ealing (Hybrid / Office‑based - up to 5 days per week, workload dependent) 📄Contract: 3 months (🔁 strong likelihood of extension) 🚀Start Date: ASAP 🗓 Interviews: ASAP 💷 Pay Rates £20.96 per hour (PAYE) £27.33 per hour (Umbrella) 🧭 About the Role Ealing Council is seeking an experienced Parking Appeals & Processing Officer to support the Business Processing Manager in delivering a high‑performing parking administration service. This is a hands‑on, legislation‑driven role focused on parking appeals, statutory compliance, complex customer correspondence, and professional representation at London Tribunals. ✅ Post subject to safer recruitment practices - DBS required. 🔑 Key Responsibilities 🎯 Prepare and present appeal cases to London Tribunals, including evidence collation and attendance at hearings 📝 Assess and respond to PCN representations, applying discretion in line with legislation and Council policy 💻 Update PCN and permit cases on parking systems; produce accurate Excel‑based reports and statistics 📞 Handle PCN and permit enquiries by phone, email and post, including complaints and MP / Member enquiries 🏙 Support special projects such as Controlled Parking Zones and website content updates 📚 Stay up to date with parking legislation and embed ch...