Join to apply for the Income Officer - Co-operative Services role at Trident Group – UK
4 days ago Be among the first 25 applicants
Join to apply for the Income Officer - Co-operative Services role at Trident Group – UK
Get AI-powered advice on this job and more exclusive features.
This range is provided by Trident Group – UK. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Reference 109304
Income Officer - Co-Operative Services
Birmingham, B1 1SJ
£30,503.19 per annum, plus £1,680 car allowance
37.5 hours per week
About The Role
To ensure Co-operatives and community association maximise income through the effective collection of rent, service charges and other income owed to it by customers working supportively and proactively with the aim to sustain tenancies
Key Responsibilities
Carry out home visits or virtual face to face contact in connection with income recovery or arrears prevention
To maintain an up to date knowledge of housing and welfare benefits and provide information and signpost tenants to relevant agencies.
To work alongside the Income Services Manager and the Co-operative Service Manager and other relevant officers across the service to coordinate a response to the Government’s Welfare Reform agenda ensuring policies and procedures are amended to reflect legislative and regulatory changes and effective systems are created to collect relevant data and measure the impact of welfare reform.
To liaise with Housing Benefit departments and the Department of Work and Pensions to encourage prompt and accurate payment of claims, and speedy resolution of problems, access UC Portal and verify claims.
To work in partnership with external agencies to ensure the co-operatives and community association is delivering a responsive service and maximising income recovery.
The benefits;
* 34 days annual leave, plus the option to purchase up to 5 additional days
* Birthday leave
* New Home leave
* Life assurance (3 x salary)
* Employee Assistance programme
* Employee Wellbeing programme
* Flexible Working options
About You
* Experience of working in a social housing environment and income recovery
* Computer literate - understanding of spreadsheets and ability to use various software packages.
* A working knowledge of legislation and the regulatory requirements relevant to the department.
* The ability to work both autonomously and as part of a team
* Strong interpersonal skills and excellent communication skills
* Flexible approach and able to maintain confidentiality
Trident Group has over 60 years’ experience of delivering homes, services and innovation for up to 8,000 people in over 3,600 homes in some of the most disadvantaged communities in the Midlands. The Group employs more than 750 staff, works with over 150 volunteers and provides training places and apprenticeships for many more. The Group has an annual turnover of more than £37m and owns assets close than £190m.
The Group consists of;
* Trident Housing, which provides landlord services for the Group in respect of housing management and maintenance
* Trident Reach, which is a registered care and support charity delivering trauma informed care and support services. These services include supporting people within registered care, domiciliary care, people with learning difficulties, mental health needs, young people at risk, older people, BME groups, people at risk of being homeless, those seeking employability, education and training opportunities and those fleeing domestic abuse.
Our Purpose:
Putting people and communities at the heart of our services and the safe homes we provide.
To deliver against our purpose we will be:
* Trustworthy
* Collaborative
* Accountable
* People Focused
* Caring in all we do
As a Disability Confident Committed Employer, we have committed to:
* ensure our recruitment process is inclusive and accessible
* communicating and promoting vacancies
* offering an interview to disabled people
* anticipating and providing reasonable adjustments as required
* supporting any existing employee who acquires a disability or long term health condition, enabling them to stay in work
* at least one activity that will make a difference for disabled people
Applying
All applications must be accompanied with a current CV which will be used to assess your suitability for the role.
All applicants must provide their right to work documentation at interview stage, such as a valid passport which will be verified to check your eligibility to work and live in the UK.
Relevant roles will be subject to a successful disclosure at an appropriate level from Disclosure and barring service (DBS).
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Other
* Industries
Non-profit Organizations
Referrals increase your chances of interviewing at Trident Group – UK by 2x
Get notified about new Service Officer jobs in West Midlands, England, United Kingdom.
Probation Service Officer - Birmingham (West Midlands) (Ref: 7287)
Birmingham, England, United Kingdom 3 days ago
Probation Service Officer - Birmingham (West Midlands) (Ref: 7286)
Birmingham, England, United Kingdom 3 days ago
Customer Service Officer (Life Science Graduate)
Birmingham, England, United Kingdom 5 days ago
West Midlands, England, United Kingdom 2 weeks ago
Birmingham, England, United Kingdom 3 days ago
Customer Satisfaction and Service Manager (Midlands Based)
West Midlands, England, United Kingdom 2 weeks ago
Coventry, England, United Kingdom 1 week ago
Birmingham, England, United Kingdom 2 weeks ago
West Midlands, England, United Kingdom 1 week ago
West Midlands, England, United Kingdom 6 days ago
Birmingham, England, United Kingdom 2 days ago
Customer Service Representative/ Trainee Account Manager (M/F/D)
Coventry, England, United Kingdom 4 months ago
Birmingham, England, United Kingdom 2 weeks ago
Walsall, England, United Kingdom 2 weeks ago
Transferee - Force Contact Dispatch Officers
Birmingham, England, United Kingdom 2 months ago
Albrighton, England, United Kingdom 5 days ago
Albrighton, England, United Kingdom 1 week ago
Wolverhampton, England, United Kingdom 19 hours ago
Service Manager - Birch Tree - Birmingham
West Midlands, England, United Kingdom 3 days ago
Coventry, England, United Kingdom 3 weeks ago
Birmingham, England, United Kingdom 6 days ago
Patient Experience Administration Officer
Coventry, England, United Kingdom 3 days ago
Birmingham, England, United Kingdom 5 days ago
202506: Prison Officer - HMP Brinsford and HMP Featherstone
Featherstone, England, United Kingdom 3 days ago
Family Help Early Help Partnership Officer - Ref: CH02425
Walsall, England, United Kingdom 3 days ago
West Midlands, England, United Kingdom 4 days ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr