IT Systems Administrator / 1st / 2nd Line Support
London / Hybrid (4 days onsite)
Overview
An excellent opportunity has arisen with a global SaaS company who is seeking a Systems Administrator to join its IT operations team.
You’ll support end users with day-to-day technical issues while helping manage the company’s IT equipment estate, ensuring devices are configured, maintained, and compliant with internal standards. Full training and development will be provided.
Responsibilities
* Provide 1st and 2nd line support for hardware, device, and basic Microsoft 365 issues
* Set up, configure, and deploy laptops, desktops, mobile phones, and tablet
* Manage IT equipment allocation, returns, replacements, and lifecycle tracking
* Maintain accurate asset and inventory records across IT systems
* Support device audits, compliance checks, and documentation activities
* Assist with mobile device management and endpoint administration tasks
* Troubleshoot user device issues and elevate more complex incidents where required
* Ensure devices meet company security standards, including updates and endpoint protection
* Maintain support documentation and contribute to improving internal processes
Skills & Experience
* Previous experience within IT support, service desk, or technical administration
* Strong communication skills with a customer-focused approach
* Good organisational skills and attention to detail
* Basic knowledge of Windows and Microsoft 365 environments
* Ability to manage tasks effectively in a busy support environment
* Eagerness to learn and develop within IT operations and support
* Experience supporting mobile devices or endpoint technologies
* Awareness of IT security, compliance, or governance principles
* Relevant IT qualifications, certifications, or training
#J-18808-Ljbffr