Jobs
My ads
My job alerts
Sign in
Find a job Career Tips Companies
Find

Service desk analyst

Exeter
Mears
Service desk analyst
Posted: 10 July
Offer description

Social network you want to login/join with:


Job Description: Service Desk Analyst

Ideally, you’ll have experience working in a similar Service Desk Analyst role. You will have strong computer skills and a solid knowledge of MS Office Applications.

Our Service Desk is a busy team that demands a 'can-do’ attitude to problem solving. The ability to take ownership and manage problems to successful resolution is key.


Responsibilities include:

1. Provide high-quality first-line IT support to customers.
2. Communicate professionally to build and maintain a positive view of Mears Group.
3. Qualify, investigate, and resolve IT issues and requests according to Service Levels.
4. Provide phone support.
5. Escalate issues as appropriate to ensure prompt service restoration, coordinating with relevant teams.
6. Collaborate with the ServiceNow team to optimize platform usage and user interaction.
7. Identify issue trends and create problem records as needed.
8. Work with teams to address issues and implement improvements.
9. Foster knowledge sharing and continuous improvement within the team.
10. Ensure Service Desk operations meet ITIL standards and SLAs for call resolution.
11. Use initiative and be flexible to deliver efficient results. Communicate clearly and be approachable.


Key Criteria:

* Experience in a similar Service Desk environment.
* Strong troubleshooting skills.
* Excellent communication skills, able to explain technical details simply.
* Solid knowledge of Windows Desktop OS and Microsoft applications.
* Strong analytical and problem-solving skills.
* ITIL qualifications are advantageous.


The Benefits:

* 25 days annual leave plus bank holidays.
* Pension Scheme.
* Sharesave scheme for saving and buying Mears Group PLC shares at a fixed, discounted price.
* Employee Assistance Programme.
* Annual Mears Fun Day and staff perks with discounts on various services and products.
* Volunteering Leave to support community engagement.
* Family-friendly policies, including enhanced maternity/paternity leave.
#J-18808-Ljbffr

Apply
Create E-mail Alert
Job alert activated
Saved
Save
Similar job
Service desk analyst
Exeter
Mears
Service desk analyst
Similar job
Service desk analyst
Exeter
South West Water
Service desk analyst
Similar job
Service desk analyst
Exeter
Mears
Service desk analyst
See more jobs
Similar jobs
Mears recruitment
Mears jobs in Exeter
It jobs in Exeter
jobs Exeter
jobs Devon
jobs England
Home > Jobs > It jobs > Service desk analyst jobs > Service desk analyst jobs in Exeter > Service Desk Analyst

About Jobijoba

  • Career Advice
  • Company Reviews

Search for jobs

  • Jobs by Job Title
  • Jobs by Industry
  • Jobs by Company
  • Jobs by Location
  • Jobs by Keywords

Contact / Partnership

  • Contact
  • Publish your job offers on Jobijoba

Legal notice - Terms of Service - Privacy Policy - Manage my cookies - Accessibility: Not compliant

© 2025 Jobijoba - All Rights Reserved

Apply
Create E-mail Alert
Job alert activated
Saved
Save