Overview
We are seeking three ISOC Tier 2 Engineers to join a fast-paced and growing Secure Operations Centre team in Bolton. This is a great opportunity for individuals with strong networking and security skills who are looking to build their careers, gain industry certifications, and work on a variety of live projects.
Key Responsibilities
* Provide 2nd line diagnosis and resolution of network and security issues
* Support and maintain customer systems including routers, switches, and firewalls
* Act as an escalation point for Tier 1 engineers
* Contribute to change management and IT service management processes
* Work directly with customers as well as internal project teams
* Participate in a 24/7 shift rota, including weekends, bank holidays, and on-call cover
* Engage in ongoing training and certification programmes to progress towards Tier 3
Skills and Experience Required
* CCNA or equivalent certification – essential
* Juniper (JNCIA/JNCIS) experience – highly desirable
* Strong knowledge of Cisco and Aruba networking technologies
* Background in an MSP, NOC, or NSP environment preferred
* Solid troubleshooting experience across routers, switches, and firewalls
* Server knowledge (Windows/Linux) beneficial
* Ability to work both independently and within a team
* Must be able to obtain Security Clearance (NPPV3)
Shift Pattern and Team
* 24/7/365 shift rota, typically week-on/week-off
* Shifts start around 7:30am–8:00am
* On-call rota included (including weekends and bank holidays)
* Join an established team of 14 Tier 2 Engineers, reporting into a Tier 2 Team Leader
What’s on Offer
* A clear training and certification roadmap (Cisco, Juniper, and security technologies)
* Genuine career progression opportunities into Tier 3 and beyond
* Exposure to a wide range of projects and customer environments
* 23 days annual leave (increasing with service) plus your birthday off
* Death in service cover
* Employee assistance programme
* Cycle-to-work scheme, eye care, colleague discounts, enhanced family leave
* Active social calendar and professional development opportunities
Seniority level
* Associate
Employment type
* Full-time
Job function
* Information Technology
Industries
* IT Services and IT Consulting
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