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Job overview
An exciting opportunity has arisen to join the team in our Unscheduled Community Care Hub (UCCH) covering Bedfordshire & Luton. The Hub will operate from Luton.
The hubs operate 7 days a week, 0800-2000. This role is for a passionate, qualified clinician to work in a dynamic and fast-paced environment as part of a multi-disciplinary team ensuring an appropriate healthcare system response to EEAST low acuity 999 calls which EEAST pioneered and is leading the way on within the ambulance sector.
You will build on trusted partnerships and relationships with key internal and external stakeholders, working collaboratively as part of multi-disciplinary health professionals within the hub to effectively co-ordinate an appropriate healthcare response to the patient's care needs identified by their 999 calls and by taking a system-based approach to the needs identified.
This will be achieved by the UCCH clinician identifying a suitable low low-acuity call through discussion with the multi-disciplinary team in the hub that is in line with the standard operating procedure (SOP) and passing it over to a local system partner/healthcare provider to respond to.
All applicants need to have successfully completed their appropriate supervision period.
Main duties of the job
The UCCH clinician will need to have a combination of clinical expertise and effective decision-making skills to ensure the patient's needs are met. Taking a collaborative system-based approach as part of a multi-disciplinary team to the patient's care needs will ensure the delivery of the right care, right place, right time from the right service to our patients.
Please see the attached Job Description and Person Specification for information to support further understanding of the role.
Working for our organisation
At EEAST we bring together all our skills to provide 24 hour, 365 days a year urgent care to those in need of emergency and non-emergency medical treatment and transport in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire.
We are always looking to innovate our approaches and work together to offer the best possible patient care across our counties.
We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications from under-represented groups, such as Black, Asian, or other ethnic groups, individuals with a Disability, or LGBTQ+ individuals who meet the specific criteria.
We at EEAST want to support our employees achieve a balance between work and other priorities, such as caring responsibilities, family commitments, further learning, and other interests. We therefore welcome flexible working requests.
Detailed job description and main responsibilities
For a thorough and comprehensive understanding of the role, including all its specific requirements and responsibilities, please consult the attached Job Description and Person Specification. This document provides an in-depth overview that will give you a clear and detailed picture of what the position entails.
Please note, should you be successful in your application, you will be required to undergo pre-employment checks, prior to receiving an unconditional offer, if full employment checks cannot be achieved (this will include existing and unserved disciplinary sanctions), then your offer may be withdrawn.
How to apply
Step 1 - Read the advert and the Job Description and Person Specification (attached)
Step 2 - Complete the Supporting Statement - Your statement needs to indicate how you meet each of the criteria contained within the Person Specification.
Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted.
Person specification
Qualifications
Essential criteria
1. A Bachelor’s Degree (or equivalent) in Nursing or Paramedic Science.
2. Relevant professional registration without any restrictions to practice.
Experience
Essential criteria
3. Present or recent significant post-registration experience in a clinical environment.
4. Experience of A & E, Medical or Primary Care setting.
5. Previous experience of making autonomous clinical decisions
6. Previous experience of face to face or telephone triage.
Skills and Knowledge
Essential criteria
7. Good listening skills.
8. Skills to communicate highly complex, sensitive information requiring empathy, reassurance and barriers to understanding.
9. Knowledge of patient referral pathways.
10. Developed telephony skills.
11. Information technology skills.
Personal Qualities, Abilities and Attributes
Essential criteria
12. Consider complex facts that require interpretation.
13. Able to make clinical judgements from information, evaluate alternative courses of action.
14. Provide support and guidance to non-clinically qualified colleagues
15. Ability to work autonomously.
16. Ability to work as part of a multidisciplinary team.
17. Ability to organise and prioritise work.
18. Ability to remain calm while working under pressure, often in emotionally stressful and confrontational situations.
19. Empathic, respectful and caring approach to others, taking into account dignity, equality and diversity.
20. Ability to utilise critical analysis skills demonstrating knowledge of differential diagnosis during assessment.
21. Willing to be flexible and available to work at short notice.
22. Motivated towards further professional development, innovation and change.
23. High level of IT and telephony dexterity, effective keyboard skills.
24. Flexible approach to work function/patterns.
EEAST Values and Behaviours
Essential criteria
25. Evidence that personal behaviour reflects Trust Values.
You will be required to hold a full UK manual driving licence with a minimum of 1 years driving experience (maximum of 3 penalty points for minor motoring offences only).
Occupational Health:
Applicants are advised that EEAST adheres to the recommendations of the Department of Health Medical Advisory Panel relating to health standards for frontline emergency response roles. Please refer to DVLA Assessing fitness to drive – a guide for medical professionals, for detailed information.
Disclosure and Barring Service check:
This position involves regulated activity which will require a Disclosure and Barring Service (DBS) check at enhanced level with child and adult barred list check.
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Candidates who require a Skilled Worker visa to work in the United Kingdom can determine the likelihood of obtaining a Certificate of Sponsorship for this position by assessing their circumstances against the criteria specified on the Check if you need a UK visa - website. We encourage all applicants to review these criteria carefully to understand their eligibility for sponsorship.
References and Employment History: All references from current and previous employers, will be sought via their Human Resources Department and must cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please give the address, telephone number and email address of the Human Resources Department and indicate your current/previous line manager and their departmental details.
All appointments will be subject to currently having a clean disciplinary record.
Please be advised that a No Smoking Policy is in operation throughout the Trust.
Guaranteed Interview Scheme - Under the Trust's commitment 'Positive about Disabled People', if you consider yourself as having a disability and you meet the minimum selection criteria for any post, you will get an automatic interview. By minimum selection criteria we mean that you must provide us with evidence in your application form which demonstrates the essential requirements as set out in the person specification and advertisement for a post.
We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications, regardless of age, race, religion & belief, sex, gender reassignment, sexual orientation, marriage & civil partnership, pregnancy & maternity or disability.