Join us as a Night Front Desk Agent at The Dorchester, recognised as one
of ‘The Sunday Times Top 10 Best Places to Work for’ in 2024 & 2025 and
‘Hotel of the year – London’ at the 2024 AA Hospitality Awards. We continually
strive to build and nurture a culture where inclusiveness is part of our DNA,
reflected in our values of passion, personality, respect, working together, and
creativity. We believe that a variety of perspectives enriches our culture and
drives our success.
We care about your career and are known for having the absolute best
people in the industry. When you join us as a Night Front Desk Agent you start
a unique opportunity to become celebrated as the very best in your field.
You'll learn not only from your fellow Legends, but also through our
award-winning learning academy, so that you can achieve the highest standards
of craft, service, and leadership and become a legend in your own story.
What you'll do
As a Night Front Desk Agent you'll love what you do and take pride in
delighting our guests:
* You will
be responsible for acting as a hotel ambassador during their Night. This
will include showing guest’s round during their check in process and
conducting duties in an efficient and timely manner, such as upselling and
checking that reservations instructions are being followed, all to ensure
our guests receives nothing but the best experience.
* Sometimes
our guests have special requests involving and even special occasions.
Most of these requests are fulfilled by our Front Desk Agent.
* You will
handle night requests and enquiries, process payments, manage the float,
assist the night manager with the financial audits and ensure the
cleanliness of the front desk area.
* You'll
have experience working in boutique hotels, delivering unique, tailored
and personalised experiences to guests including butler services and
concierge, therefore you will have the ultimate London knowledge and well
established relationships that will offer our guests the very best of what
should have their notice.
* You’ll
also act as a liaison between guests and other departments to ensure
seamless experience.
* Our
values of, Passion, Personality, Respect, Working Together and Creativity
guide us each and every day. As a Reception Manager you’ll have the
opportunity to bring these to life and continue to create our legacy's.
The items shared are the essence of a day in the life of a Night Front
Desk Agent, but we'll make sure you are provided with specifics on how we care
for our hotel.
What you'll bring
Essential Skills and Experience
* Previous
experience in a similar role, in hotel or other customer facing roles
* Strong
verbal communication skills and be well presented
* Passion
to the role and the team and unique personality
* Ability
to empower team members to deliver bespoke services to all guests
* Positive
and enthusiastic attitude
* Strong
verbal communication skills – English is the primary language used in our
hotel
* Opera and
Microsoft knowledge
What you'll get
* Complimentary
Stays: Enjoy complimentary stays with breakfast at
Dorchester Collection Hotels every year.
* Discounts out
hotels, Benefit from discounts at various high street and online shops
* Employee
Perks: Enrol from day 1 into the Royal London Private
Pension scheme (we contribute 8% towards your pension); Benefit from
Seasonal ticket loan, Rental deposit scheme, private financial advice, and
Eye care vouchers.
* Training
and Development: Advance in your career by accessing various
apprenticeships from Level 2 to Hospitality Degree Level 5. We partner
with outstanding nationally recognised Apprenticeship providers.
* Social
Events: Participate in vibrant social events, including
a summer party, winter ball, pub quizzes, and cultural and milestone
recognition celebrations.
* Referral
Bonus: Earn a £1000 bonus when you recommend a friend.
* Well-being
Support: Access immediate well-being advice because we
care about our employees.
We celebrate diversity and are committed to creating
an inclusive environment for all employees and applicants. If you need us to do
anything to support you during the recruitment process (such as
adjustments to how you apply, alternative formats of information, or
adjustments to the assessment process itself), please do call People &
Culture team on 02073197011 or email PeopleAndCultureLondon.UK@dorchestercollection.com so that
we can discuss how we can support you through this process.