Job Summary
We are seeking a detail-oriented and efficient Order Processor to join our dynamic team. The ideal candidate will be responsible for managing customer orders from receipt through to fulfilment, ensuring accuracy and timeliness in processing. This role is crucial in maintaining high levels of customer satisfaction and operational efficiency.
Duties
* Receive and review incoming customer orders for accuracy and completeness.
* Enter order details into the system with precision, ensuring all information is correct.
* Communicate with customers regarding order status, delivery timelines, and any potential issues.
* Collaborate with warehouse staff to ensure timely picking, packing, and dispatch of orders.
* Maintain accurate records of orders processed and update inventory levels as necessary.
* Assist in resolving any discrepancies or issues related to orders or deliveries.
* Provide exceptional customer service by addressing inquiries and concerns promptly.
Experience
* Previous experience in order processing or a similar administrative role is preferred.
* Proficiency in using order management systems and Microsoft Office Suite, particularly Excel.
* Sage Experience would be preferred
* Strong attention to detail with excellent organisational skills.
* Ability to work effectively under pressure and meet tight deadlines.
* Good communication skills, both verbal and written, with a focus on customer service.
* Familiarity with inventory management practices is advantageous but not essential. If you are a motivated individual who thrives in a fast-paced environment and is committed to delivering exceptional service, we encourage you to apply for the Order Processor position.
Job Type: Full-time
Pay: From £28,000.00 per year
Benefits:
* Casual dress
* Employee discount
* Free parking
* On-site parking
Work Location: In person