Join Our Growing Customer Care Team as a Team Leader! Are you passionate about delivering exceptional customer experiences and ready to take the next step in your career? Our Customer Care team is expanding, and we're looking for a dynamic Team Leader to support our continued growth and success. In this pivotal role, you'll work closely with the Customer Care Manager to oversee both short- and long-term projects, step in during their absence, and help drive performance across the team. If you're a natural problem-solver, a motivator, and someone who thrives in a fast-paced environment, we want to hear from you! What You’ll Be Doing Support & Leadership : Assist the Manager in day-to-day operations, project oversight, and team supervision. Customer Focus : Help resolve escalated customer issues and ensure high standards of service are maintained. Performance Monitoring : Use tools like Power BI to track KPIs and support team members in hitting targets. Process Improvement : Identify and address workflow challenges that impact team or company performance. Mentoring & Training : Share your expertise through coaching and development of team members. Hands-On Contribution : Stay active in the first ring group and take on allocated tasks. ✅ What We’re Looking For Proven success in upselling, cross-selling, and supporting others to hit targets. Confidence in handling a wide range of customer enquiries with professionalism. Strong communication skills – both verbal and written. Proficiency in Excel, Word, and Outlook. Ability to manage high call volumes and remain calm under pressure. Key Qualities That Will Help You Shine Clear Communicator : Able to relay messages effectively across all levels. Discreet & Trustworthy : Handle sensitive information with care. Patient & Supportive : Especially when coaching or assisting colleagues. Driven & Committed : Willing to go the extra mile to help the team and company succeed. Diplomatic & Tactful : Skilled in navigating tricky conversations with customers and colleagues. Visionary & Motivational : Keep the team focused and energised during challenging times. This is a fantastic opportunity to step into a leadership role, make a real impact, and grow with a team that values collaboration, innovation, and customer excellence. Ready to lead the way? Apply now and help shape the future of our Customer Care team!