Get AI-powered advice on this job and more exclusive features.
Direct message the job poster from XML International
Location – Guildford – 12 month contract – Hybrid 2 days per week in office post training
This role would suit a Graduate looking for an opportunity to enter the corporate world and develop into an Account manager/Sales role.
Your key function is to act as a primary contact between our client and the customer in an account management role. There will be specific customer assignments that require a close working relationship with assigned Sales Managers. The account manager will provide day-to-day direction on overall EMEA business requirements, policies and processes to the customer.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Business Processing:
* Receiving and processing customer’s transactions and data in accordance with the customer account manager training, procedure manual and directives
* Sell-thru and inventory
* Demand forecast
* Order processing
* Provide the customer with data as agreed with the sales manager and team manager
* Price information
* Product related information
* Availability and supply information
Business analysis:
* Analyse the customers weekly sell through and inventory, along with other new business information recently obtained from customer, to assess and recommend the close in business volumes
* Discuss and agree customer actions with sales manager
* Identify sales manager’s exposures to sales plan and/or previous outlook and assist sales manager in any sales plan/prior outlook de-commitments
* Where agreed with sales manager, discuss close in demand with customer
* Follow the allocation tracking/ consumption process
* Update and maintain the customer backlog as an accurate reflection of the customer requirement
RMA management
* RMA/Warranty and returns management for the customer
Logistics
* Agree logistic requirements with customer and arrange accordingly with logistics
* Monitor logistic arrangements to ensure compliance
* Proactively discuss deviations with customer
Price management
* Communicate pricing and programs to the customers based on WD policies
* Valuate customer’s credit claim and coordinate its resolution with the credit department and Marketing
Data management
* Follow the procedures, as defined in the Account Manager Training, Procedure Manual and directives received from Management, to correctly process all transactions relating to the above and to correctly maintain the customer account
Qualifications
REQUIRED
* 1-2 years of systems and data entry experience
* Experience in Account management, Account Servicing, Corporate Customer Service, Sales Operations, or a similar role
* Attendance in the office up to 3 days per week
PREFERRED
* Administrative Experience
* Oracle ERP system knowledge from data entry point of view
* Knowledge of Microsoft Office Package [Excel, Word, Internet Explorer, Outlook, PowerPoint]
* Experience of working in an international team
SKILLS
* Excellent oral and written skills in English.
* Adept with working on a daily basis with numerical calculations and reporting.
* Interact and communicate effectively with employees, vendors, contractors, and management in a business professional manner.
* Candidate will be self-motivated, customer oriented, resourceful and enthusiastic.
* Interpret a variety of instructions provided in written, oral, diagram, or schedule form.
* Ability to meet daily & weekly deadlines to achieve the departmental SLA’s.
* Write moderately complex reports, business correspondence and work procedures.
* Speak effectively one-on-one and to small groups of internal and external parties.
* Respond effectively and clearly to common inquiries or complaints from customers.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Contract
Job function
* Job function
Sales, Customer Service, and Administrative
* Industries
Technology, Information and Media
Referrals increase your chances of interviewing at XML International by 2x
Get notified about new Account Manager jobs in Guildford, England, United Kingdom.
Gatwick, England, United Kingdom 1 week ago
Richmond Upon Thames, England, United Kingdom 1 month ago
Uxbridge, England, United Kingdom 2 weeks ago
Maidenhead, England, United Kingdom 4 days ago
Kingston Upon Thames, England, United Kingdom 2 weeks ago
E-Grocery Senior National Account Manager
Senior National Account Manager- Speciality
Woking, England, United Kingdom 1 week ago
Senior National Account Manager- Grocery
Woking, England, United Kingdom 2 weeks ago
Weybridge, England, United Kingdom 2 weeks ago
Crawley, England, United Kingdom 4 days ago
Crawley, England, United Kingdom 5 days ago
London, England, United Kingdom 1 week ago
Account Manager - Europe and Middle East (+ Apple)
Twickenham, England, United Kingdom 1 month ago
Maidenhead, England, United Kingdom 3 weeks ago
Weybridge, England, United Kingdom 1 day ago
Frimley, England, United Kingdom 1 day ago
Surrey, England, United Kingdom 2 weeks ago
Reading, England, United Kingdom 14 hours ago
Maidenhead, England, United Kingdom 11 hours ago
Surrey, England, United Kingdom 1 week ago
Slough, England, United Kingdom £65,000.00-£70,000.00 2 weeks ago
Reading, England, United Kingdom 15 hours ago
Walton-On-Thames, England, United Kingdom 2 weeks ago
South East, England, United Kingdom 1 week ago
Walton-On-Thames, England, United Kingdom 2 weeks ago
Mitcham, England, United Kingdom 1 day ago
Slough, England, United Kingdom 1 week ago
Fleet, England, United Kingdom 2 weeks ago
Weybridge, England, United Kingdom 1 week ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr