IT Support Technician - SevenOaks - £28,000 - £32,000 + Benefits - On-site
Office 365, Windows, Intune, M365, Active Directory, VPN, MDM, WiFi, Printer
The company operates a fast-paced, operationally critical environment where reliable IT systems, mobile technology, and on-site infrastructure are essential to daily operations.
The On-site IT Support Engineer will be the primary on-site IT contact, providing hands-on 1st and 2nd line support to office staff and drivers. This is a broad, practical role suited to an experienced support engineer who enjoys ownership, variety, and working closely with non-technical users in an SME environment. You will support approximately 70-100 on-site users plus mobile drivers, managing everything from Microsoft 365 and endpoint devices to site infrastructure and onboarding. The role blends day-to-day support with opportunities to improve systems, processes, and automation over time.
Key Responsibilities
User Support (1st / 2nd Line)
1. Act as the first point of contact for all IT issues on-site (approx. 70 active users, plus drivers)
2. Troubleshoot and resolve issues with Windows desktops, laptops, peripherals, printers, and basic networking
3. Support remote/home workers, including VPN and connectivity issues
4. Escalate more complex issues where appropriate, while owning them through to resolution
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