About the Role:
You will have experience of customer service to vulnerable people and have an aptitude for technology.You will be working to a schedule of daily visits within the area to remove the existing analogue telecare device and installing and testing a new digital smart device.You will have patience, empathy and an ability to explain the service to the customer.You will have a excellent communication skills between the customer, the team and the Telecare Officers.You will have the ability to learn quickly and have a basic understanding of the telecare service.You will need to have access to your own vehicle and have business insurance to cover driving for work and a clean driving licence.
Responsibilities:
* To work flexibly to exchange an analogue telecare device to a digital device in a domestic setting.
* To demonstrate to our customers and their carers the effective use of the equipment.
* To keep accurate records of installations and information received at the visit.
* To communicate effectively and sensitively with customers and their carers/next of kin.
* To liaise with internal departments, external contractors and manufacturers.
* To conduct yourself appropriately and professionally during your work and in particular in a customers home.
* To have an aptitude for technology and DIY.
Must have:
* Use of a car with business insurance.
* Clean driving licence
* DBS Enhanced
* Excellent communication and customer care.
* Patient and have an ability to explain instructions clearly.
If interested, please submit CV and call Varsha on 02036913890 between 9am to 5pm (Mon to Fri)
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