£18.51 per hour
3-month contract
On-site, Catterick
This role requires someone either already actively SC Cleared, or someone who is SC Clearable (You must be a UK national, or have been a resident of the UK for at least 5 years to be SC Cleared.)
Summary of Responsibilities:
As a Field Service Technician, you will be responsible for managing and maintaining IT services and equipment within your assigned Hub and surrounding spokes. Your key responsibilities will include:
• Queue Ticket Management: Efficiently manage and update tickets assigned to your Hub, ensuring service levels are maintained as per the contract.
• Hub Stock Management: Oversee asset management, including scanning items in and out of locations, in accordance with contractual obligations.
• Disposal Management: Effectively manage the disposal of equipment through your Hub, ensuring compliance with contractual requirements.
• Hardware Repairs: Triage and perform hardware repairs on in-warranty equipment, liaising with vendors for parts and returns as needed.
• Locker Replenishments: Replenish lockers with necessary equipment as per contractual agreements.
• Service Improvement: Identify and highlight potential service issues or improvements to your Team Leader.
• Process Adherence: Follow all agreed processes and procedures, whether from the Authority (site regulations).
Essential Requirements:
• Security Clearance: Must have or be able to obtain SC clearance.
• Nationality: Must be a UK National with a UK passport.
• Availability: Must join the out-of-hours (OOH) rota and standby.
• Driving Licence: Must have a full, clean driving licence.
• Experience: Minimum of 2 years’ experience in a PC field service or PC field workshop environment.
• Technical Skills: Proficient in diagnosing, troubleshooting, supporting, and repairing hardware, including complex laptop break/fix repairs.
• Certifications: Accredited or willing to undergo training for HP and Dell desktop and laptop support.
This role requires a proactive and detail-oriented individual who can manage multiple tasks efficiently while maintaining high service standards. If you meet the essential requirements and are ready to join a dynamic team, we encourage you to apply.