Hands-on IT role in a live manufacturing environment not your typical helpdesk job. If youre a 2nd Line IT Support Engineer who enjoys being on-site, solving real-time issues and working closely with operations, this is a role where you can genuinely make an impact.
Were recruiting an IT Support Engineer to support a large-scale, fast-paced manufacturing facility in Anwick, Lincolnshire. Youll be the go-to IT contact on-site, helping to keep systems, users and production technology running smoothly in a busy operational environment.
This is a fully office-based role with no hybrid or remote working options .
The Role IT Site Services / 2nd Line IT Support ( BASED NEAR SLEAFORD) This is a hands-on, site-based position where youll take ownership of IT support across the facility.
You will:
Deliver 2nd Line IT Support across office and production environments
Support end-user devices, mobile devices, printers and other IT hardware
Manage incidents, service requests, changes and problem records within an ITIL environment
Support VOIP telephony, AV equipment and network connectivity
Carry out proactive IT maintenance, patching and upgrades
Work closely with engineering teams and site leadership
Help ensure high IT service availability in a live manufacturing environment
Youll be the primary IT support contact on-site, giving you real ownership and visibility within the wider IT operation.
What Were Looking For 3+ years experience in a 2nd Line IT Support / IT Support Engineer role
Experience supporting IT within manufacturing, production, factory or FMCG environments
Strong understanding of ITIL Incident, Change and Problem Management
Experience with printers, mobile devices, AV equipment and network troubleshooting
Strong problem-solving skills and confident stakeholder communication
Full UK Driving Licence
Desirable: ITIL certification, Microsoft certifications or other vendor qualifications.
Why Join? Very competitive salary
Excellent healthcare benefits, including access to a 24/7 GP service and physio sessions
33 days holiday each year, made up of 25 days flexible annual leave plus 8 bank holidays
Holiday purchase scheme
Discounted staff shopping onsite on a range of products
Free will writing service
Enhanced maternity and paternity leave
Long-term opportunity within a major European manufacturing group
Real ownership and visibility within IT Operations
Opportunity to support complex, production-critical technology
Location Based near SLEAFORD, Lincolnshire, this role is commutable from:
Lincoln, Sleaford, Grantham, Newark and Boston
Apply Now If youre currently working as an IT Support Engineer, 2nd Line Support Engineer, IT Technician, Site IT Engineer or Manufacturing IT Support professional, and youre looking for a long-term opportunity in a site-based IT role where you can really make a difference, wed like to hear from you.
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