Job Description
At Avenues, we’re more than just a workplace — we’re a community where people feel valued, supported, and empowered to achieve great things together.
We’re delighted to be recruiting an Assistant Service Manager to join our team at Beresford Gardens in Margate. This supported living service provides bespoke, person-centred support to two individuals with complex needs, including profound learning disabilities, autism, and mild behaviours that may challenge. One individual uses some Makaton to communicate, and both require a high level of personal care delivered with compassion, dignity, and respect.
The Role
As an Assistant Service Manager, you will work in close partnership with the Service Manager to support the effective day-to-day running of the service. You’ll provide hands-on leadership, inspiring and mentoring staff to deliver high-quality, person-centred support using Positive Behaviour Support (PBS) and Active Support. Your focus will be on promoting meaningful activities, positive relationships, and genuine inclusion.
You’ll support compliance with regulatory and statutory requirements, relevant legislation, and organisational policies and procedures, and you’ll confidently act on behalf of the Service Manager when required. Throughout everything you do, you’ll champion high standards, dignity, and inclusion for the people we support and the teams you lead.
What We’re Looking For
We’re looking for an enthusiastic and proactive Assistant Service Manager with experience in supporting people with learning disabilities and complex needs. You’ll have strong practice leadership skills, experience coaching and developing teams, and a clear understanding of how to balance safeguarding with positive risk-taking.
Flexibility is essential. You’ll be expected to work across rota patterns, including