Job Description
As a Project Manager – Returns, you will support the planning and execution of key initiatives within the returns function. You will work closely with internal stakeholders and third-party logistics providers to ensure projects are delivered on time, within scope, and aligned with business goals. This role requires strong coordination skills, attention to detail, and a proactive approach to problem-solving.
The Details
1. Coordinate and manage returns-related projects across multiple teams and regions
2. Support the implementation of initiatives aimed at reducing return rates
3. Monitor and report on project progress, risks, and outcomes
4. Collaborate with third-party logistics providers to ensure service levels are met
5. Assist in analysing returns data to identify trends and improvement opportunities
6. Support the Returns Transformation Project through planning, documentation, and stakeholder engagement
7. Work with Finance, Global Trade, Buying & Merchandising, Warehousing, IT, and Customer Care to ensure alignment
8. Contribute to the development of operational processes and documentation
9. Maintain strong working relationships with external suppliers and internal teams
Qualifications
About You
10. Experience in project management within e-commerce or retail environments
11. Understanding of supply chain and logistics operations
12. Strong communication and stakeholder management skills
13. Ability to manage multiple projects and priorities simultaneously
14. Familiarity with returns processes and customer experience considerations
15. Proficiency in project management tools and reporting
16. Analytical mindset with attention to detail
Additional Information
BeneFITS’
17. Employee discount (hello ASOS discount!)
18. ASOS Develops (personal development opportunities across the business)
19. Employee sample sales
20. Access to a huge range of LinkedIn learning materials
21. 25 days paid annual leave + an extra celebration day for a special moment
22. Discretionary bonus scheme
23. Private medical care scheme
24. Flexible benefits allowance - which you can choose to take as extra cash, or use towards other benefits
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