Join to apply for the Customer Account Co-ordinator role at ABB.
At ABB, we help industries outrun – leaner and cleaner. Here, progress is an expectation – for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.
This position reports to:
Customer Service Manager – Industrial & Wholesale
In this role, you will have the opportunity to provide technical, order, and payment-related assistance/support the internal and external customers. Each day, you will coordinate with relevant stakeholders to obtain complete case ownership and showcase your expertise by improving customer satisfaction.
Responsibilities
* Ensures the resolution of customer issues by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams.
* Recommends appropriate solution for customer requests, and coordinates with the related teams to ensure end-to-end handling of the request (e.g., production capability and scheduling, resourcing, quotes, price lists, invoice, etc.) is in place.
* Keeps the customers proactively informed on the issue status based on the inputs received and clarifies their doubts.
* Ensures a positive customer experience throughout the entire process.
* Prepares and analyses regular statistics (e.g., forecast) using available tools and collecting additional relevant information.
* Tracks regular sales performance against the target and shares insights with the management.
Qualifications
* At least 2 years experience working in a fast paced customer service environment.
* Demonstrable knowledge of SAP.
* Relevant NVQ or GCSE Maths & English Grade C or equivalent.
Benefits
* Competitive salary
* 25 days annual leave plus bank holidays
* Competitive contributory pension scheme
* Life assurance
* Flexible benefits scheme (Includes options to buy/sell holidays, health checks, dental, eye care, gym memberships, cycle to work, gadget discounts and more)
* Internal mobility opportunities, mentorships & access to projects globally
* Employee Assistance Programme
* Generous employee referral scheme
More About Us
Electrification provides leading electrical distribution and management technologies, solutions and services to electrify the world in a safe, smart and sustainable way. The portfolio includes medium and low‑voltage electrical components, switchgear, digital devices, enclosures, and circuit breakers.
Be part of the team where progress happens, industries transform, and your work shapes the world. Run What Runs the World.
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