Role Summary
Location:
Stellantis &You Peugeot Coventry
Contract
Fixed Term Contract
Salary
Competitive
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Apprentice Parts Advisor
Stellantis &You is an integral division of Stellantis, a premier global automotive manufacturer renowned for its array of iconic brands, including Abarth, Alfa Romeo, Citroen, DS, Fiat, Fiat Professional, Jeep, Peugeot, and Vauxhall. We are committed to fostering individual growth and recognise the hard work, flexibility, and commitment of our people so we offer an industry leading benefits package alongside our competitive basic salary and bonus.
This program offers a unique opportunity for individuals to pursue a customer service apprenticeship whilst earning a salary by gaining hands-on experience in the automotive industry as a Parts Advisor.
As a Stellantis &You Apprentice, you will develop the ability to build relationships with our internal and external customers, order, sell and manage stock control on a wide range of parts and accessories, ensuring our workshops run smoothly by ensuring the correct parts are available and deliver first-class customer service. This program aims to provide a comprehensive understanding of the parts and aftersales business which will provide you with a strong foundation to make informed decisions, manage our customers and contribute to the overall growth and success of our organisation.
Role Benefits
Here at Stellantis &You, our benefits are so much more than just a salary. Are you ready, from day one you will have access to:
2-year fixed term contract
Training at our dedicated Academy
Specialised training sessions with our in house trainer
22 days' holiday + bank holidays
Career progression
Employee Car Scheme
Employer Contribution Stakeholder Pension Scheme
Employee Share Scheme
Money savings at large retailers through the Reward Gateway
Role Description
In this role you will:
Communicate clearly with customers & colleagues.
Adopt new digital systems and processes as part of our digitalisation strategy.
Propose and sell-up the additional work advised through the Vehicle Health Check process.
Create a seamless parts and admin process
Receive in Parts from Hub Via Shipment Processing
Monitor Parts Stock Levels and Inform Hub if requires attention
Order Parts with the technicians on warranty or complex diagnostic repairs
Manage & Invoice Internal Job Cards for New & Used Cars
Chase Back Ordered Parts, ensure all relevant customer care cases and mobility claims are in place to reduce downtime and maintain customer satisfaction
Prepare Warranty Claims, Prior Approvals & Invoices
Assisting with day to day running and maintenance of the workshop
Instruct on Warranty Parts Returns/Destruction/Surcharge Note Creation
Internal Authorisation, Invoicing & Status Updates with Workshop
We believe in developing YOU, providing a supportive and engaging place to work and offering training opportunities that keep you up to date with all the latest technologies.
Let's Work Together
Stellantis is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability, or gender identity. Stellantis are also accredited with the Defence Employer Recognition Scheme (ERS) Gold Award, that recognises organisations that pledge, demonstrate or advocate support to the armed forces community. Please contact our recruitment team if you would like to discuss anything further or if you require any form of reasonable adjustments for any part of the recruitment process.
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Benefits of a career with Stellantis &You UK
Benefits
We consider Stellantis &You UK to be more than just a workplace; it's a platform for building a successful career. We offer a diverse range of benefits to support your personal well-being:
Company car scheme - up to two vehicles
Highly competitive performance bonus (role dependant)
Up to 7 % Employer Pension Contribution
Annual Leave - 22 days increasing to 26 with continued service, plus bank holidays
Exclusive retail discounts - through our Rewards Apps
Enhanced Maternity, Paternity and Adoption Leave
Employee Assistance Program