1st Line Service Desk Technician Engineer
Up to GBP28,000 Salary : xFE0F;Swindon : Fully Onsite
Are you looking to break into IT and take that first real step in your support career? Im working with an organisation thats bringing in a 1st Line Service Desk Engineer to act as the first point of contact for all internal tech issues. If you like troubleshooting, helping people, and want a role where you can learn fast and progress, this is a great place to build your foundations.
Roles/Responsibilities:
* Act as the first point of contact for all user IT queries
* Diagnose and resolve common issues across desktops, laptops, software and peripherals
* Pass on more complex or long:running issues to the 2nd Line function
* Contribute to internal documentation and how x2011;to guidance
* Support account setups, permissions, device preparation, and other onboarding tasks
* Follow established IT processes to ensure smooth day x2011;to x2011;day operations
What They Are Looking For:
* Around 1:2 years experience in a customer:facing IT support or service desk role
* Confident working with Windows, Office 365, Active Directory and basic networking principles
* Experience using any recognised ticketing system
* Comfortable speaking with users at all levels and explaining fixes clearly
* Strong attention to detail and a methodical, organised approach
* CompTIA A+, Network+ or similar qualifications are beneficial
Nice to Have:
* Awareness of basic networking concepts
* Previous exposure to user management or permissions
* A willingness to learn, develop and take on new challenges
This is an exciting opportunity to progress in your IT career, apply now
If you are interested in this position please click apply.
Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent and contract roles within Engineering and Manufacturing, IT and Digital, Science and Technology and Service and Sales sectors.
Please note as we receive a high level of applications we can only respond to applicants whose skills and qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.