Role overview:
We are seeking a skilled Assistant Manager with strong leadership & communication abilities to guide their team towards achieving sales & KPI targets whilst providing unparalleled service.
Responsibilities:
1. Supporting the Store Manager in effectively running all store operations to ensure meeting or exceeding sales & KPI targets.
2. Setting clear sales goals, tracking performances whilst evolving processes to ensure continuous store growth.
3. Creating a positive team culture through recruiting, training & continuously developing your staff.
4. Building a motivated and high performing team, increasing chances of store success.
5. Analysing sales data and financial reports to make quick and well-informed decisions alongside the Store Manager, identifying and responding to areas of opportunity Operationally & Commercially.
Role objectives and KPI’s:
1. Support the store manager in ensuring the store achieves the highest level of customer satisfaction by driving and maintaining exceptional service standards and promptly addressing customer needs.
2. Drive store sales through effective merchandising, stock replenishment & team motivation.
3. Monitor and drive all key performance indicators such as Sales, Conversion, Units and more.
4. Support the Store Manager in optimising financial performance of the store by effectively managing costs, including audit compliance and wage cost.
5. Foster a positive work environment by leading, mentoring, and developing store colleagues to enhance their performance and engagement.
Skills and Experience:
1. Experience in implementing, tracking and refining store operational processes in order to achieve maximum efficiency & KPI results.
2. Passion & confidence in Leading and Supporting your team through their own career Development.
3. An ability to interpret and react commercially to financial reports to support store sales growth.
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