Overview
Customer Service Administrator
Corby
Hours - Monday to Friday (Apply online only)
Salary - £27,000
What You'll Be Doing
* Process Orders: Accurately handle customer orders, following SLAs and internal procedures.
* Customer Liaison: Be the first point of contact, providing support, updates, and helpful advice.
* Collaborate Across Teams: Work with transport planners to manage lead times and coordinate transport bookings.
* Problem-Solve: Tackle customer issues confidently and ensure quick, positive resolutions.
About you
* Customer Focus: You listen, stay calm under pressure, and resolve issues with empathy and precision.
* Proactive Thinking: You anticipate needs and take initiative to meet them.
* Strong Communication: You\'re persuasive, confident, and know how to build trust quickly.
* Organisational Strength: You juggle priorities, set clear goals, and consistently deliver.
* High Standards: You\'re motivated to exceed expectations and embrace feedback to grow.
* Resilience: You stay cool under pressure and bounce back stronger from setbacks.
Your Experience & Skills
* Solid experience in a fast-paced, high-demand customer service environment
* Interest in B2B relationships and logistics
* Proficiency in Microsoft Office (especially Word and Excel)
What\'s on offer
* A competitive salary
* Regular performance reviews to support your growth
* Opportunities to keep up with the latest technologies and industry trends
* Access to industry literature, internal training, and expert knowledge
* A dynamic team culture where your voice matters and your contributions count
If you\'re ready to bring your energy, experience, and passion for customer service to a role where you can make a real impact—we want to hear from you
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