Support Engineer: Windows 11, Tech Bar, Build, Support, Desktop, SC Clearance - (RL7972)
Our Global Enterprise client is looking for a skilled, customer-focused Support Engineer to join their team. This is a full-time, onsite position working within a small, collaborative team to provide day-to-day (BAU) support for incidents and service requests.
Start Date: September 2025
Duration: 230 days (initially)
Pay Rate: £18.90 per hour (PLEASE NOTE: Employer NI is paid for by the client)
Total Daily Earnings: £21.46 per hour (includes rolled up holiday)
IR35 Status: Inside
Location: Bristol
NOTE: Active SC Clearance is highly desirable.
Key Responsibilities:
* Provide remote support for end-user incidents and service requests.
* Perform remote software installations and troubleshooting.
* Participate in an onsite Tech Bar support service three days per week, assisting client users with technical issues in person.
* Collaborate with team members to ensure timely resolution of technical problems.
* Maintain accurate documentation of support activities and resolutions.
Technical Skills & Experience:
* Proven experience in a Corporate IT support environment or a similar technical support role.
* Strong knowledge of windows 10/windows11 operating systems, Microsoft Office Applications User support and Fault fix - Using remote support tools and following scripted software installation processes.
* The ability to follow scripted Build Process and Previous experience of Following IT Hardware Asset.
* Management processes to ensure Customer supported kit and Peripherals devices are managed correctly .
Soft Skills:
* A strong desire to help others by sharing knowledge, peer reviewing, and contributing to technical and process standards
* Work well within a team, report issues and risks, take part in team meetings, share ideas and work towards improving our service.
* Excellent communication and Customer facing customer service skills previous experience is essential.
* Ability to work independently and as part of a team is essential.
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Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience.
Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.