Account Manager – Mitie Cleaning & Hygiene Services
We are currently recruiting for an experienced Account Manager to manage Education PFI Projects in the Northwest Region. The successful applicant will have full leadership and financial responsibility with primary focus on operational and commercial compliance.
You will lead, develop, manage and motivate a support services team to agreed standards, ensuring the client receives services of the highest quality, and support the Regional Account Manager in developing the business strategy in line with current and emerging client needs.
Responsibilities
* Build long‑term and sustainable customer relationships whilst maintaining the highest standards of presentation, personal integrity and customer support.
* Identify organic growth opportunities through innovation and new initiatives.
* Seek new ways to drive revenue and grow the account.
* Ensure the contract is performing within the agreed PFI contractual KPI's and SLA's.
* Ensure that the client receives services within the contractual terms, ensuring these are delivered in a cost‑effective way.
* Management of people to include development and succession planning within the contract to ensure opportunities are created and key personnel are retained.
* Ensure that the budget is adhered to and all levels of expenditure are within the set account targets.
* Work closely with the onsite team to ensure that cost data is current, benchmarks are in place and efficiency drives enhance the performance capability.
* Liaise and support key internal and external stakeholders.
* Ensure high standards are maintained to include compliance with standards, health and safety particularly statutory compliance across all services lines.
* Support the FM Operations team in identifying risks. Demonstrate ownership to ensure that the risks are mitigated and actioned as appropriate by appointed and competent persons.
* Develop and implement an effective asset maintenance and lifecycle programme.
* Deliver an effective KPI audit regime.
* Project manage additional and lifecycle works, ensuring compliance within the contract and governance arrangements.
* Ensure full understanding of any changes and development in legislation and working practices that may affect the company's operations and/or present new opportunities.
* Full P&L responsibility, maintain accurate monthly control of accrued income, debt, profit and cash, taking proactive action in each area as required.
* Ensure forecasting is accurate and in line with company expectations.
* Full contractor management, ensuring compliance with internal and client protocols.
* Ensure the contract complies with the integrated management system – Quality, Health and Safety and Environment (QHSE) and processes and procedures are developed, approved and routinely audited.
* Must undertake an enhanced DBS.
What We Are Looking For
* Exceptional leadership and people management skills, experienced in leading multi‑discipline team.
* Proven track record in total facilities management in a PFI environment.
* Strong commercial acumen, with the ability to manage P&L accounts.
* Good negotiation skills at a senior level.
* Excellent interpersonal, communication and presentation skills.
* Task focused as well as people centred.
* Strong sense of urgency and desire to succeed.
* Ability to interpret and utilise financial and commercial information.
* Achieve set standards and operate to the performance criteria.
* Self‑motivated and able to work on own initiative within a team environment.
* Must have a minimum of two years' experience in managing hard and soft services.
* Suitable professional qualification or thorough experience in similar role.
* NEBOSH Health and Safety qualification.
* Highly IT literate in the MS Office suite.
Mitie is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment. The successful candidate will be subject to an enhanced DBS check and satisfactory references.
If you are working in regulated activity please note that you are subject to the following:
* It is a criminal offence for people who are barred from working in regulated activity to apply for roles that require them to work unsupervised with that particular group (i.e. vulnerable adults, children or both).
* This post is exempt from the Rehabilitation of Offenders Act 1974 and Mitie is therefore permitted to ask job applicants to declare all convictions and cautions (including those which are "spent" unless they are "protected" under the DBS filtering rules) in order to assess their suitability to work with children or vulnerable adults.
Our market‑leading offering provides you with benefits that suit your lifestyle. We offer a virtual GP, financial wellbeing assistance through our Salary Finance scheme, flexible lifestyle benefits platform, Up to five extra days’ holiday each year, critical illness insurance, dental treatment, and affordable technology products. There are many choices!
We give you access to high street discounts from thousands of well‑known retailers, gyms and more through our MiDeals platform. Also available are a cycle‑to‑work scheme, life cover of up to four times your salary, enhanced pension contributions, a save‑as‑you‑earn scheme, and a Mitie Matching Share Plan (including the possibility of free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work, including cash prizes each month and a chance to win a top prize of £10,000 at year‑end.
Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Vaibhav Singh at Vaibhav.Singh@mitie.com.
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