Salary: £25,000 - 28,000 per year Requirements: 2 years of IT support experience covering: Active Directory Windows 11, Windows Server (bonus points for macOS) Office 365 Azure Hardware Backup & Firewall configurations (experience with Acronis & Unifi desirable) Full, clean driving license Responsibilities: Operating the IT Helpdesk and providing 2nd line support to a wide variety of clients, supporting infrastructure, hardware, and software. Receive and resolve calls from the helpdesk and manage user expectations – by phone, email, and in-person. Troubleshooting and diagnosing hardware and software faults, escalating if necessary. Deployment of new hardware and software alongside existing upgrade schemes. Occasional involvement in project work. Assisting the Support Team Leader in aiding other team members. Managing your own tickets, ensuring that they are kept up to date. Technologies: Active Directory Azure Firewall Hardware Support macOS Office 365 Windows Cloud More: We are an established Managed Service Provider (MSP) seeking a 2nd line IT Support Analyst to join our team. This predominantly office-based role may involve some customer site visits. We offer a competitive salary between £25,000.00-£28,000.00 per year, along with benefits such as a company pension and on-site parking. Our team is dedicated to providing excellent IT support and developing solutions for a diverse range of clients. last updated 15 week of 2026