THIS IS A HYBRID ROLE
ROLE OVERVIEW
The Senior Account Manager is pivotal in the day-to-day management of the client’s business and the implementation of campaigns from brief through to execution, ensuring delivery against strategic objectives while maintaining strong client relationships.
KEY RESPONSIBILITIES
Account Management
* Oversee the day‑to‑day administration of all client projects, ensuring briefs are interpreted, deadlines met and priorities managed.
* Become the knowledge holder for campaigns, ensuring alignment across contributors and clear understanding of subject matter.
* Ensure internal teams and clients are managed effectively to achieve the best outcomes in the most efficient way.
* Keep all paperwork updated, including estimates, briefs, timelines and contact reports.
* Implement best practice through comprehensive briefing documents, timelines and status reports, ensuring approvals at key milestones.
* Identify out‑of‑scope requests and provide recommendations on the appropriate approach.
* Review profitability with the Account Director, identify learnings and implement improvements while maintaining quality.
* Oversee work delivered across agency departments to ensure consistency and quality.
* Deputise for the Account Director internally and with clients when required.
Consultancy
* Work closely with the Account Director and contribute to go‑to‑market planning.
* Maintain in‑depth knowledge of the client’s business and the technology sector.
* Think proactively on behalf of clients, identifying new marketing initiatives, future projects and areas for optimisation.
* Identify new opportunities and maximise existing ones within the client account.
* Help shape and develop client briefs.
* Write strong creative briefs in collaboration with Planning and Creative leadership.
* Stay informed on industry and marketing trends, using insights to guide client strategy and recommendations.
* Present agency recommendations effectively, both verbally and in writing.
* Analyse campaign results and share clear, meaningful insights.
People
* Develop strong relationships with agency teams and collaborate effectively across departments.
* Build and maintain strong client relationships, acting as the first point of contact for day‑to‑day matters.
* Contribute to the personal development of team members where required.
* Manage, inspire and mentor team members to ensure high performance and career progression.
* Know when to bring in senior support or wider team members to maximise client opportunities.
* Ensure clear communication and alignment across internal and external stakeholders.
Financial Management
* Submit accurate weekly forecasts.
* Manage day‑to‑day finances, ensuring efficiency, correct pricing and budget adherence.
* Ensure all financial approvals (including purchase orders) are obtained before spend is committed.
* Ensure prompt and accurate invoicing of all projects.
* Support the Account Director in forecasting and financial accuracy as required.
ESSENTIAL SKILLS AND ATTRIBUTES
* Able to think strategically and weigh long‑term considerations.
* Able to communicate strategic thoughts succinctly.
* Proactive and creative thinker.
* Highly organised with strong multitasking ability.
* Able to pool resources effectively.
* Able to manage budgets.
* Able to work under pressure and meet tight deadlines.
* Capable of managing others and getting the best from them.
* Able to prioritise workloads for self and others.
* Understands how to work with clients and meet their requirements.
* Confident presenter both verbally and in writing.
* Able to build relationships with colleagues and clients.
* Can manage team dynamics effectively.
* Willing to take on tasks beyond existing experience.
* Willing to learn new skills and absorb information.
* Confident, positive attitude.
* Strong negotiator securing best value for clients.
* Reliable and able to work without constant supervision.
* Uses own initiative to ensure smooth workflow.
IDEAL CHARACTERISTICS
* Experience in a fully integrated B2B marketing agency.
* Experienced in presenting ideas verbally and in writing.
* Interest in technology.
Note: This position requires candidates to be eligible to work in the UK without visa sponsorship. Marketbridge is an Equal Opportunity Employer.
The salary range for this role is £42,000‑£50,000.
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