Delta Point, Greets Green Road, West Bromwich, WEM B709PL, GBR
Description
Who we are:
Atkore is forging a future where our brands, suppliers, employees, customers, partners, and communities are building better together – a future focused on empowering our customers while we power and protect the world.
Atkore is a leading manufacturer and distributor of electrical, mechanical, and safety infrastructure solutions. With approximately 3,900 employees and 65 manufacturing and distribution facilities worldwide, we manufacture electrical conduit, cable management systems, armored cable, metal framing, and security products and solutions.
Who we are looking for:
Effectively manage customers by ensuring orders are processed within relevant timeframes and handle queries to a high level of customer service. Engage with our customers through monthly outbound telephone campaigns, gaining Voice of Customer feedback and promoting the company’s products. Communicate effectively with internal teams to provide a high level of customer service. Support the Team Leader as required including preparing quotations, supporting account credit and debit administration.
What you will do:
* Use computerised systems (currently InforX and Salesforce) to process customer orders, check inventory and respond to customer issues (including debits and credits), capture customer interactions.
* Process and progress orders through to dispatch.
* Maintain telephone contact with customers, external sales teams, and transport companies to ensure a timely communication flow between all parties.
* Respond to customer enquiries relating to stock, pricing and discount and provide 1st level technical support where possible.
* Conduct outbound telephone activity to promote sales, including inactive accounts, Buying Groups under promotion, etc.
* Provide the external sales team with information relating to quotations, customer accounts etc.
* Organise transport for non-standard deliveries.
* Ensure deliveries are progressed and any issues relating to delivery are dealt with efficiently, with the correct escalation where necessary.
* Liaise with all departments on issues relating to product manufacture, assembly etc.
* Provide general administrative duties to support the UK team as directed by Team leader.
* Any other duties of a similar nature as required.
What you bring:
* GCSE level or Equivalent
* Computer literate – intermediate level or above in Word and Excel
* Working knowledge of CRM systems e.g., Salesforce or InforX would be desirable.
* Good telephone manner
* Ability to build rapport with customers.
* Office Administration
* Ability to work as part of a team and on your own initiative.
* Ability to prioritise own workload and manage own time commitments.
* Willingness to go the 'extra mile.'
* Flexibility
* Willingness to share ideas and improvements.
* Competitive Salary & Companywide bonus scheme
* 25 days annual leave
* Festive shutdown at Christmas
* Service and recognition awards.
* Training and development opportunities
* Company Pension
* Life Assurance 4x salary
* Discounted Gym Membership
* Enhanced family friendly policies
* Free annual flu vaccination vouchers
* Employee assistance programme which includes a 24/7 virtual GP
* Cash health plan.
* Free home cyber security training
* Cycle to work scheme.
* Free onsite parking
Atkore is committed to creating an engaged and aligned workforce that drives a collaborative culture. Our team strives for breakthrough results, stays focused on being standout leaders, and fully supports decisions of the Company. We consistently live the Atkore mission, strategic priorities, and behaviors, all in a way that is consistent with our core values. Together, we build strong leaders that continually endeavor to move us forward.
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